Community Manager Job at Avanath in Chicago

Overview Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be. The Role This role oversees the community in an efficient and profitable manner through fostering an environment of satisfaction and well-being by residents and associates, consistent with the goals and objectives of the company and community owners. The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce. Qualifications 5-7 years of experience in the property management industry 2+ years of experience as a community/property manager Demonstrated ability to diffuse and respond to resident concerns, avoiding escalation Proven effective and efficient leadership experience Knowledge of Section 8/HAP qualifications required Strong interpersonal, verbal and written communication skills Capacity to interact effectively with senior executives Ability to work well under time and other constraints Professional presentation and appearance Familiarity with Microsoft Office (Word, Excel, PowerPoint), internet and email Key Accountabilities Resident Relations + Customer Service Ensure a positive experience for the entire resident life-cycle - from move-in to move-out Implement system for providing all necessary services to residents, including immediate acknowledgement and prompt action to correct complaints Advocate for residents by communicating concerns to senior leadership Function as a resource center for residents on issues affecting community living Responsible for resident events and retention programs Refer residents to appropriate services and agencies as needed Maintain secure confidential files for residents Understand the current financial health of the assigned community by reviewing the budget regularly Produce financial growth through marketing and leasing Manage budgets, rent rolls, projections and occupancy goals Implement a system to achieve rent delinquency reduction Prepare monthly reports and financials accurately and timely With Regional Manager, prepare Property Annual Operating Budget Prepare and submit subsidy vouchers when applicable Oversee large capital projects and coordinate between departments when applicable Drive high performance through goal setting and feedback Coordinate on-site operations for budget, compliance, vendor relations and rent collections Promote teamwork, training, and development Ensure clear communication with residents, community agencies, owners and team members Assess employee performance through feedback and reviews Recognize performance and address underperformance with clear expectations Respond to team member concerns, maintenance issues, resident problems, security breaches, and emergencies Create and supervise schedules to optimize operations Maintain curb appeal of the community Adherence to Property Management Rules, Regulations and Guidelines Ensure compliance with company policies, Fair Housing, the Americans with Disabilities Act, and other applicable laws Meet compliance and eligibility requirements per local, state, and federal agencies Follow procedures as outlined in employee and management handbooks Respond to housing violations and liability concerns Seek approval and guidance from the Regional Manager as appropriate Physical Demands & Working Conditions Essential staff; comply with safety and business protocols Frequent sitting and walking Travel within region and to other offices/events by various means Repetitive use of computer, keyboard, mouse and phone May work on elevated sites or uneven ground Occasional squatting, bending, twisting, pushing and pulling How Avanath Supports You We know that our teams are the heart of our success and growth, and we are committed to showing our appreciation. We offer: Culture Built on Purpose and Core Values, including Integrity, Caring, and Continuous Improvement Comprehensive Benefits – health, dental & vision, 401(k), PTO, holidays and more Growth opportunities and a focus on promoting from within Development through training and coaching Diversity & Inclusion Avanath Capital is committed to fostering a culture of diversity, equity and inclusion. Diversity, equity and inclusion are core to Avanath’s operating and investment philosophy. We embrace differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, religion, sexual orientation, veteran status, and other characteristics. Our DEI initiatives include policies on recruitment, compensation, development, promotions, and a work environment that supports gender and diversity equity. Respectful communication and cooperation Teamwork and employee participation Work-life balance through flexible schedules Community engagement to promote understanding and respect for diversity Compensation $67,000 - $72,000 USD #J-18808-Ljbffr In Summary: Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce . The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce. We offer: Culture Built on Purpose and Core Values, including Integrity, Caring, and Continuous Improvement . En Español: Avanath se enorgullece de ser nombrada una de las principales compañías de gestión inmobiliaria para proporcionar viviendas asequibles a la fuerza laboral. Cultivar el sueño americano es el propósito que une al equipo Avanath. En Avanath, cada día es una oportunidad de hacer una diferencia en la vida de alguien. Ya sea ayudando a los residentes a llamar hogar a una de nuestras comunidades, brindando excelencia en servicio al cliente o defendiendo nuestra fuerza laboral, estamos comprometidos a crear una experiencia inolvidable como un gran lugar donde vivir, trabajar y estar. El papel Este rol supervisa a la comunidad de manera eficiente y rentable mediante la fomentación de un ambiente de satisfacción y bienestar por parte de residentes y asociados, consistente con los objetivos y metas de la empresa y propietarios de la comunidad. Calificaciones 5 a 7 años de experiencia en la industria del manejo inmobiliario 2+ años de experiencias como gerente comunitario/propiedad Conocimiento familiar con Microsoft Office (Word, Excel, PowerPoint), Internet y correo electrónico Cuentas clave Relaciones con residentes + Servicio al cliente Asegurar una experiencia positiva para todo el ciclo de vida de los residentes Prueba eficaz y eficiente Experiencia de liderazgo Con conocimiento de la Sección 8 / HAP calificaciones requeridas Fuertes habilidades interpersonales, verbales y escritas Capacidad para interactuar efectivamente con altos ejecutivos Habilidad para trabajar bien bajo tiempo y otras limitaciones Presentación profesional y apariencia Familiarización con Microsoft office (Palabra, Excel , Powerpoint), internet y correos electrónicos Principales cuentas Residentes relaciones + servicio al cliente Garantizar una experiencia efectiva durante todo el ciclo de vida del residente - desde su movilidad hasta su salida Sistema de implementación para proporcionar todos los servicios necesarios a sus residentes, incluidos reconocimiento y acción inmediata Propuesta de reclamaciones Abogados por parte de las agencias locales Reconocer problemas de responsabilidad social Mediante la comunicación adecuada La presentación y aparición de recursos sobre los eventos apropiados que afectan a residentes residenciales y al funcionamiento de la comunidad. Ofrecemos: Cultura basada en propósitos y valores fundamentales, incluida la integridad, el cuidado y la mejora continua Beneficios integrales salud, odontología y visión 401 (k), PTO, vacaciones y más Oportunidades de crecimiento y un enfoque en promover desde dentro Desarrollo a través de capacitación e entrenamiento Diversidad e Inclusión Avanath Capital se compromete a fomentar una cultura de diversidad, equidad e inclusión.