University of New Hampshire is hiring: Library Information and Reserves Speciali

Overview

Library Information and Reserves Specialist at University of New Hampshire. This is a full-time, benefited position (37.5 hours/week, typically Monday–Friday, 7:00 a.m.–3:30 p.m.) with some flexibility for remote work. USNH Employees should apply within Workday through the Jobs Hub app.

Duties/Responsibilities

• Provide information and circulation assistance at the library’s information desk under general direction from the Information Services Program Lead, working closely with program colleagues.
• Oversee daily information desk operations and the Course Reserve Service, both in person and virtually; direct patrons to appropriate resources or services; supervise and assist adjunct and student employees.
• Manage all aspects of course reserve services: create records and build lists, process digital materials, guide reserve billing, maintain statistics, and respond to reserve inquiries across multiple channels.
• Provide training and work direction to adjunct and student employees, including performance feedback and on-the-job training opportunities.
• Gather and provide statistical data to inform service changes and recommendations; serve as the primary instructor liaison for Course Reserve lists, materials, and questions.
• Act as the point of contact between the Library and the UNH community for virtual outreach initiatives and manage virtual outreach programming.
• Demonstrate diplomatic communication skills in handling non-routine situations and negotiate potential conflicts between library policy and patron preferences.

• With direction from the Facilities Program Lead, contribute to an inclusive environment conducive to research and study; support safety and security of patrons and materials.
• May participate in environmental scans of other academic libraries to improve UNH Library facilities, policies, and services; may be responsible for library opening/closing and emergencies.

• Coordinate cross-over functions of the Materials Management Program affecting the Information Services Program and patron community; train and supervise Materials Management Program student employees.
• Gather and provide statistical data to support service or operational changes as needed.

• Under the Digital Services and IT Program Lead, create and maintain trainings and resources related to Open Educational Resources (OER) to facilitate OER discovery and adoption; assist faculty with OER usage; ensure copyright compliance for items scanned for electronic reserve; administer library SpringShare products (LibGuides, LibAnswers) including user accounts and feature management with IT support.

• Collaborate across the organization to achieve library and campus-wide goals.

Note: The duties listed are not all-inclusive; other duties may be assigned.

Minimum Education & Experience

• Associate’s degree with three years of related work experience, or any combination of higher education and related work experience equal to five years.
• Or equivalent combination of education and/or experience providing the necessary knowledge and skills for the role.

Required Knowledge, Skills & Abilities

• Ability and willingness to foster a healthy, inclusive work environment.
• Commitment to belonging, respect, and mutual understanding.
• Basic computer skills and ability to learn new software and platforms.
• Ability to work effectively both independently and in a team-based environment.
• Ability to exercise independent judgment, improve workflows, and increase efficiency.
• Attention to detail with experience maintaining accurate records and managing multiple tasks; strong planning and organizational skills.
• Excellent communication and interpersonal skills with diverse faculty, staff, students, and external partners.

Preferred Qualifications

• Commitment to serving diverse communities and experiences in information services.
• Understanding of processes, policies, and protocols in academic research libraries.
• Ability to troubleshoot issues independently or with guidance; prior experience in a similar role (course reserves, training, keyholding, opening/closing).
• Experience using a Library Services Platform (LSP) such as Ex Libris Alma.

Applicant Instructions

Applicants should be prepared to upload the following documents when applying online within the Resume/Cover Letter section: Resume/CV and Cover Letter. Applications missing required items may not move forward. Additional uploaded documents not requested will not be reviewed.

The University of New Hampshire is an R1 Carnegie classification research institution located in Durham. The campus is 188 acres with proximity to Boston, the Atlantic coast, and New Hampshire’s lakes and mountains. UNH values diversity and inclusive excellence.

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Location: Durham

Salary Grade: Non-Exempt Staff 11

Additional Information

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