Overview
Radio Dispatcher — Transdev in Irvine, CA is hiring a Radio Dispatcher. The Radio Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety.
Compensation
CBA Position: Position Subject to Collective Bargaining Agreement
- $20.00/hr
Benefits
- Competitive Wages
- Team-Oriented Environment
- A comprehensive benefits package with paid holidays & vacation, medical, vision, and dental coverage, and 401(k) savings plan.
Benefits may vary depending on location policy. The above represents the standard Corporate Policy.
Key Responsibilities
- Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
- Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
- Manage emergency situations for vehicle operators; act as liaison between the carrier and emergency services.
- Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
- Other duties as required.
Qualifications
- High School Diploma or GED; Technical Degree preferred.
- 3-5 years experience dispatching.
- Excellent verbal, interpersonal and customer service skills.
- Problem solving and analytical skills.
- Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
Physical Requirements
- Must be able to work shifts or flexible work schedules as needed.
- The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
- Accessing filing system/cabinets
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good.
Find out more at TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
California applicants: Please Click Here for CA Employee Privacy Policy.