Transdev North America is hiring: Radio Dispatcher in Irvine

Overview

Radio Dispatcher role at Transdev North America in Irvine, CA. The Radio Dispatcher oversees road service through communication with Operators and provides customer support to clients. We are seeking customer service‑oriented professionals who are dedicated to safety.

Responsibilities

• Oversee road service assigned carriers by tracking trip performance measures, ensuring routes begin on time, monitoring performance, and addressing incidents.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators; act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Other duties as required.

Qualifications

• High School Diploma or GED; Technical Degree preferred.
• 3-5 years' experience dispatching.
• Excellent verbal, interpersonal and customer service skills.
• Problem solving and analytical skills.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements

• Must be able to work shifts or flexible work schedules as needed.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• Accessing filing system/cabinets

Benefits

• Competitive Wages
• Team-Oriented Environment
• A comprehensive benefits package with paid holidays & vacation, medical, vision, and dental coverage, and 401(k) savings plan. Benefits may vary depending on location policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver mobility solutions. Transdev U.S. employs thousands across hundreds of locations and maintains a large fleet. Transdev is a global mobility leader operating in multiple countries.

Equal Employment Opportunity

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.