Event Technician, Audio Visual - Loews Arlington Hotel & Convention Center Job a

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Overview

Position Overview A Technician is responsible for the setup and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Key Job Responsibilities

• Equipment Operation – Ensure a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
• Customer Service – Strive to exceed the expectations and needs of internal and external customers; maintain a positive relationship with clients through effective communication; meet with guests on site to ensure needs are met and equipment setup works properly; monitor events and check in on customers throughout the day; foster the hotel/client relationship.
• Technical Ability – Understand the technical aspects of the job and demonstrate basic operational ability to troubleshoot and problem solve with equipment and software issues; handle equipment challenges and changes in a timely and professional manner.
• Systems Knowledge – Understand company processes, follow procedures, and complete systems entry and paperwork accurately; use equipment sheets to determine scheduled equipment; interact with staff and vendors; assist with up-selling where applicable; work with clients to finalize invoices; complete order entries in Navigator as needed.

Job Qualifications

• High School Diploma required. Associate’s degree is preferred.
• Internal applicants must meet training and certification requirements as determined by Encore’s Global Learning Training Program.
• External applicants must meet and complete all training and certifications required for this position within one year.
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio-visual experience or equivalent in an educational environment is preferred.
• A valid driver’s license is required for team members that may operate Company vehicles.
• Additional DOT requirements may need to be met if applicable.
• Must be able to lift 50 lbs.

Competencies

• Deliver World Class Service – Hospitality; Ownership
• Do The Right Thing – Instills Trust; Safety Conscious
• Drive Results – Action Oriented
• See The Big Picture – Tech Savvy
• Value People – Communicates Effectively

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect.

Physical Requirements

Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting: 2-3 Hours
• Standing: 4-5 Hours
• Walking: 4-5 Hours
• Stooping: 2-3 Hours
• Crawling: 2-3 Hours
• Kneeling: 2-3 Hours
• Bending: 2-3 Hours
• Reaching (above your head): 2-3 Hours
• Climbing: 0-1 Hours
• Grasping: 4-5 Hours

Lifting/Carrying/Pushing/Pulling – 0-15 lbs continuously; 16-50 lbs frequently; 51-100 lbs occasionally; over 100 lbs occasionally.

Auditory/Visual Requirements include various vision/hearing capabilities as described by typical job standards.

Work Environment

Hotel or warehouse environments with possible exposure to outdoor temperatures, dirt and dust; high-end audiovisual equipment and electrical components; work may occur at multiple locations with irregular hours, on-call status, including days, evenings, weekends and holidays. Appearance guidelines apply per Encore or host venue.

Compensation and Benefits

Hourly Pay Range: $15.09 - $18.49. Final compensation is based on qualifications, location, travel, experience, and other factors; some roles may include overtime, bonuses, or incentives. Encore offers benefits options for employees; details are available elsewhere for worldwide benefits.

EEO Statement

Encore is committed to providing an inclusive workplace and equal opportunity for all applicants. We celebrate diverse backgrounds and differences.

Other

Seniority level: Entry level

Employment type: Full-time

Job function: Design, Art/Creative, and Information Technology

Industries: Events Services