South Piedmont Community College is hiring: Community Manager in Monroe

The Community Manager is a full-time position located at the Center for Entrepreneurship (CFE) on South Piedmont’s Old Charlotte Highway Campus in Monroe, NC. The CFE is a vibrant, inclusive coworking space that fosters innovation and entrepreneurship in Union and surrounding counties. Under the supervision of the Director of Small Business and Entrepreneurship, the Community Manager is responsible for growing community, creating a great experience for CFE members, and ensuring the smooth operation of the coworking space. Apply directly through the college website at https://jobs.spcc.edu/postings/3484

Community Management

• Create a friendly environment to facilitate high member satisfaction
• Execute initiatives to create connections between members, including targeted member introductions, networking events, and communications within the space and through digital channels
• Gather information about the business and personal objectives of tenant organizations and their members
• Resolve issues between members quickly and in a manner that diffuses tension
• Communicate the Center for Entrepreneurship’s membership plans and guidelines
• Onboard new members and manage member moves out of the space
• Provide thorough orientation for each new member
• Ensure new members understand culture dynamics, house rules, and mission
• Utilize coworking software to manage space, meeting room bookings, digital communications, and membership status
• Manage member records and timely billing and payments

Events Planning and Execution

• Build a quarterly calendar of programs and events that engage all stakeholders
• Coordinate educational and appreciation events for current members
• Support planning and execution of large annual events with leadership
• Plan and execute events within established budget guidelines
• Oversee event execution from setup to cleanup, including check-in and catering
• Track attendance to build the sales pipeline

Sales and Marketing

• Collaborate with the Director to set and meet sales and occupancy targets
• Respond promptly to inquiries and follow up regularly
• Actively seek new members, meeting room users, and event attendees
• Conduct tours for prospective members
• Contribute content, graphics, and ideas for newsletters, social media, and other channels
• Engage with the local community by attending relevant events
• Identify outside organizers and encourage them to use meeting spaces
• Facilitate creation of new member accounts and manage billing
• Recommend new features, perks, or amenities to leadership to entice members

Facilities and Space Management

• Ensure amenities are available when members and guests arrive
• Set up, break down, and reset meeting rooms according to client specifications
• Provide beverage service for meeting room bookings
• Maintain availability of key facilities assets (Wi‑Fi, kitchen, printers/copiers)
• Keep members informed of facilities issues
• Submit maintenance tickets for repairs to facilities and equipment
• Ensure the space is clean and well-kept

Required Qualifications

• Bachelor’s degree or equivalent experience
• 2–4 years of increasing responsibility in hospitality, sales, or customer service
• Excellent written and verbal communication in a professional setting
• Strong technical proficiency to operate and troubleshoot coworking hardware and software
• High ethics, empathy, and reliability
• Active listening with strong follow-through and responsiveness
• Ability to think on feet under pressure and self-motivate during downtime
• Demonstrated project management skills
• Passion for supporting entrepreneurs and advancing economic development
• Flexible availability, including occasional evenings or weekend events

Preferred Qualifications

• Basic graphic design skills
• Experience in a startup environment
• Ability to speak an additional language

South Piedmont Community College provides equal employment opportunities to all applicants and employees based on job-related criteria without regard to race, color, national origin, religion, gender, age, disability, genetic information, or any other legally protected classification. If you require accommodation due to a disability to complete the application process, please contact the Human Resources Office.

Posting Number JP00735FY17-18
Full-Time $51,552 - $57,752 Annually

Apply directly through the college website at https://jobs.spcc.edu/postings/3484

Supplemental Questions

Required fields are indicated with an asterisk (*).

• *Is there any reason known to you why you might be unable to perform consistently and promptly any of the job duties? If Yes, please explain.
• (Open Ended Question)
• *Have you ever been discharged or asked to resign from a position? Yes/No. If Yes, please explain.
• (Open Ended Question)
• *Have you ever been convicted of a crime that requires you to register as a sex offender?
• Yes
• No
• *Do you have a Bachelor’s degree or equivalent years of relevant job experience?
• Bachelores degree or higher
• Equivalent years of relevant job experience
• Neither
• *Do you have at least 2–4 years’ experience with increasing responsibility in hospitality, sales or customer service?
• Yes
• No

Documents Needed to Apply

• Resume

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Marketing and Sales

Industries

• Higher Education

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