Community Manager Job at Flywheel Coworking in Winston-Salem

Community Engagement & Client Success Strategist | Expertise in Member Retention, Partnerships & Impactful Events

Job Title: Coworking Community Manager

Location: Winston-Salem NC

Company: Flywheel Coworking

We are Winston-Salem's premier coworking space that inspires entrepreneurs, independent professionals and remote employees to get more done and accelerate their businesses and productivity. Our mission is to provide more than an office environment, with programming and events to help entrepreneurs grow and contribute to our local economy.

Through our Flywheel Foundation we are also leaders in the local entrepreneurship ecosystem to drive local economic development through entrepreneurship.

We achieve all of this with the hospitality mindset to provide remarkable member experiences, an inspiring workspace, upscale amenities, innovative meeting spaces and focused programs and events.

Key Responsibilities

• Foster a welcoming and inclusive community environment that encourages networking, collaboration, and social interaction among members.
• Plan and execute events, workshops, and networking opportunities to bring members and prospects together, promote engagement, and enhance their overall coworking experience.
• Build strong, positive relationships with all members, ensuring their needs and concerns are addressed promptly and effectively.
• Conduct regular check-ins with members to gather feedback, understand their evolving requirements, and maintain high satisfaction levels.
• Oversee operations to maintain facilities, keeping spaces clean and inviting.
• Coordinate with maintenance & administrative staff to address facility, security, and parking issues promptly.
• Work with the marketing team to attract new members, promoting the benefits of our coworking space and organizing tours for potential clients.
• Capture in the moment opportunities for social media posts and coordinate with team members on regularly scheduled brand posts and newsletter content.
• Manage CRM software to provide on-time follow-up with potential members.
• Employ established member retention strategies and work on growing our community.
• Handle administrative tasks, including membership sign-up management, invoicing, and maintaining member CRM databases.
• Manage access control, security, and mail / package handling.
• Establish and maintain relationships with local businesses, organizations, and the broader community to create partnerships, drive referrals, and enhance the coworking ecosystem.
• Attend monthly entrepreneurship ecosystem partner meetings to coordinate entrepreneurship related events and maintain collaborative program planning.
• Track and report key metrics (Monthly KPIs) related to occupancy, member engagement, and financial performance.
• Utilize data and feedback to make data-driven decisions for continuous improvement.

Qualifications

• Bachelor's degree or equivalent experience in business management, hospitality, or related field.
• Proven experience in community management, customer service, or a related role.
• Exceptional professionalism in all environments with members, coworkers, team members and leadership.
• Exceptional and professional communication skills with people from a wide variety of occupations and professional levels.
• Strong organizational and multitasking abilities.
• Enthusiastic and creative mindset with a passion for fostering community.
• Proficiency in coworking software and tools (e.g., coworking management platforms, CRM systems).
• A keen understanding of the needs and expectations of professionals and entrepreneurs in a shared workspace environment.
• Health Insurance package.
• Opportunities for professional development and growth.
• A dynamic and inclusive work environment.
• The opportunity to network with other professionals.
• A chance to be at the forefront of building a thriving coworking community.

How to Apply

Please submit your resume and a cover letter detailing your relevant experience and how you plan to contribute to our coworking brand. Both resume and cover letter are required.

Job Type, Benefits and Experience

Job Type: Full-time

• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Hospitality: 2 years (Preferred)
• Administrative experience: 2 years (Preferred)
• Customer Service: 2 years (Preferred)