Assistant Community Manager Job at FirstService Residential in Upper Marlboro

Overview

Assistant Community Manager at FirstService Residential

Job Overview: As an Assistant Community Manager, you will provide support to management in the overall operations of Community Association business and deliver exceptional customer service to owners, residents, clients and vendors.

Responsibilities

• Provide exceptional customer service to clients and vendors at all times
• Respond to inquiries and provide resolution to questions or concerns in a timely fashion
• Assist with the daily general financial management and recordkeeping
• Assist with bid process
• Conduct regular inspections of site, where needed
• Maintain all records in Connect including work orders, resident information, Association documents, community information
• Ensure maintenance of all files, records and correspondence in accordance with company procedures and good business practices
• Attend all Board meetings, where necessary
• Assist with preparation of Board meeting agenda, monthly management report and all other reports and material needed for Board Packet
• Assist with establishing an annual calendar indicating all association activity, deadlines, election, meetings, projects, etc.
• Assist all walk-in homeowners and refer to Community Manager, when necessary
• Handle mailings, as needed and required
• Recordkeeping – binders to be kept with Monthly Agendas, Modification Requests, Work Orders, Financials
• Meet with Community Manager weekly to ensure completion of open action items
• Regular attendance and punctuality are essential functions for the role

Skills & Qualifications

• College degree or equivalent work experience required
• Minimum of 2 years’ experience in a customer service environment
• Strong organizational skills
• Strong written and verbal communication skills
• Excellent computer skills including email, Word, Excel and PowerPoint
• Excellent organizational skills and project management
• Exceptional communication and interpersonal skills
• Advanced written communication skills
• Advanced Microsoft Office skills
• Knowledge of basic accounting/budgeting procedures
• Ability to work under pressure, adjust to changes, handle multiple tasks, and coordinate the work of others
• Ability to keep complex records and assemble data, prepare and submit reports in a timely manner
• Ability to conceptualize, plan and organize multiple programs and assignments
• Ability to work on more than one assignment at a time with frequent interruptions, changes and delays, staying focused and effective; awareness of safety, health, and environmental concerns
• Ability to work effectively in potentially stressful, adversarial situations

Physical Requirements / Working Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Position involves sitting, standing, stooping, kneeling, lifting up to 25 lbs; may require climbing stairs
• Must be able to sit and stand for extended periods
• Must be able to communicate on the phone and in person with clients to resolve issues and manage the business
• Finger dexterity for typing/keyboard use
• Must be mobile enough to move around the office and property as needed
• Regular talking and hearing to communicate with guests, supervisors, and associates
• Must be able to work extended hours including evenings, weekends and holidays as necessary
• Work environment may include indoor and outdoor settings with variable climate and lighting
• Ability to interact with all types of individuals, stay mentally alert, be detail-oriented, and use good reasoning skills
• Must be able to manage multiple assignments with interruptions and changes
• Ability to work effectively in a potentially stressful environment

The work environment is normal office conditions. Hours may exceed normal office hours based on business needs. Schedule is subject to change.

What We Offer

As a full-time exempt associate, you will be eligible for comprehensive benefits including multiple medical plans, dental, vision, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and company functions.

Compensation

$38 per hour

Disclaimer Statement

The above information is intended to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; management reserves the right to assign or reassign schedules, duties, and responsibilities to this job at any time.