Police Radio Services Coordinator Job at St. Louis County in St. Louis

Overview

Under the general supervision of the Radio Systems Manager, an employee in this job classification is responsible for performing technical work of considerable difficulty coordinating radio communications service provision for the Emergency Communications Commission (ECC). Services and customer support are provided to the County and municipal police departments, municipal and district fire departments, and local government organizations throughout St. Louis County. This position oversees maintenance (vendor-provided) support for customer agencies and reviews and implements agency requests for changes to system features, dispatch consoles, portable and mobile radios, and other ECC-provided radio devices. The work involves frequent contact with multiple public safety agencies and outside communications service vendors. Responsibilities include provision of customer support with a “zero-downtime” performance requirement, and the coordination of maintenance/modification services as needed. Assists the Radio Systems Manager with infrastructure-level responsibilities. Requires independent judgment in communications system modification and correction of service degradation or disruption. Work is reviewed for responsiveness to user needs, completion of work in a timely fashion, accuracy of maintained information, and results obtained.

Duty Hours: 8:00 AM to 4:00 PM, Monday through Friday, may be adjusted to meet Department needs. Subject to rotating “on-call” and call back to duty under certain conditions.

Incentives

The St. Louis County Police Department offers tuition reimbursement and education incentives for clerks who possess a degree of higher education from an accredited institution. They shall receive the following addition to their base rate of pay:

• Associate\'s degree: $1,200/year
• Bachelor\'s degree: $2,400/year
• Master\'s degree: $4,800/year
• Doctorate degree: $7,200/year

Education incentive pay is subject to confirmation by Human Resources and will include proof of an official transcript awarding or conferring the degree.

Per the Department\'s Collective Bargaining Agreement, newly hired employees who do not possess corresponding experience will start at the base starting pay listed in this posting.

Responsibilities

• Coordinates the modification, upgrade, and maintenance of ECC-provided radio equipment for user agencies.
• Prepares procedures for radio communications console and subscriber device operation.
• Responds to reports of system/service outages or disruptions, and oversees restoration, both during and after normal business hours.
• Develops schedule, coordinates, and implements fleet-wide software upgrades and refreshes for all customer radio devices.
• Coordinates the acquisition of radio equipment and services; serves as liaison between the ECC, purchasing staff and outside vendors; assists in preparing contracts and reviewing bid proposals; maintains contracts, resources and operating manuals for communications services; ensures that equipment and services meet specifications and comply with contractual provisions; monitors contractual terms and initiates renewal and replacement; reviews equipment resources/literature and confers with vendors to stay abreast of communications technology and industry developments.
• Provides technical consulting support on radio communications device functionality, improvements and modifications for customer agencies.
• Assists with ensuring the continual operation of the ECC’s radio systems and communications equipment, and the immediate readiness of the associated backup/redundant systems.
• Assists customers in the location of lost or stolen subscriber radios with the use of GPS location tools.
• May provide radio tuning services for customer subscriber radios.
• Assist other ECC staff with routine duties and problem resolution.
• Performs related work as required.

Knowledge, Skills and Abilities

• Considerable knowledge of the design, operation, maintenance and troubleshooting of large-scale trunked radio systems.
• Considerable knowledge of the design, operation, template design, programming, maintenance and troubleshooting of P25 digital subscriber radios.
• Familiarity with Aeroflex, Freedom and/or Anritsu communications analyzers in the testing and tuning of P25 digital subscriber radios.
• Familiarity with the use of spectrum analyzers and illegal carrier mitigation.
• Familiarity with the use of SWR meters.
• Familiarity with best practices of the use of bi-directional amplifiers and distributed antenna systems and how they impact radio communications.
• Familiarity with computer networks.
• Familiarity with Motorola R56 Grounding standards.
• Considerable knowledge of the policies, practices and procedures involved in radio communications management.
• Considerable knowledge of Federal Communications Commission rules and regulations.
• Considerable knowledge of customer service activities in a large-scale radio communications services environment.
• Considerable knowledge of developing and maintaining public safety radio interoperability templates and fleetmapping.
• Considerable skill in assessing radio communications systems needs and in recommending effective action.
• Skill in preparing system and equipment specifications and analyzing bid proposals.
• Skill in developing and implementing operation of temporary emergency communications systems.
• Ability to establish and maintain effective working relationships with customer agencies, superiors, and equipment/service vendors.
• Ability to prepare and conduct training classes and public presentations.
• Ability to effectively communicate orally and in writing.

Training and Experience

Graduation from high school supplemented by appropriate course work or advanced technical training in communications equipment repair/electronics and four years of two-way radio communications systems management and operations experience; or equivalent military training and experience. A “General Class” amateur radio license (or higher) is preferred.

Special Requirements

Possession of a valid state driver’s license.

Citizenship: Citizen of the United States or valid work permit, and apply for citizenship when eligible.

Age limits: Eighteen (18) years of age at the time of appointment.

Education: Educational requirements and skills will be determined by the position classification.

Arrest: Must be free from conviction of a felony or a Class "A" misdemeanor.

Military: Must not have a discordharner discharge or "Bad Conduct" discharge if having served in the military. All "Other Than Honorable" discharges will be reviewed on an individual basis.

Competitive Selection Process

Under the regulations of the Police Department, all appointments to the St. Louis County Police Department are made on the basis of a continuously open, competitive hiring process conducted under the supervision of the Personnel Services Unit. Each applicant must successfully complete each stage of the selection process before becoming eligible to proceed to the next step.

Equal Opportunity

AN EQUAL OPPORTUNITY EMPLOYER: The Board of Police Commissioners resolved that subject to all applicable State and Federal statutory or judicial exemptions, all qualified applicants for employment and/or advancement, whether commissioned or civilian, shall be given equal opportunity for consideration, selection, appointment and retention, regardless of race, color, religion, sex, national origin, age, disability, or political affiliation.