Overview
Manager, MarTech Operations Support - Data role at Hilton. The position will be in Dallas, TX or McLean, VA, with a preference for candidates in Dallas, TX. You will support Hilton's modern Marketing Technology (MarTech) platforms to enable personalized experiences for Hilton's customers and smooth use by Hilton's Loyalty & Marketing teams.
How We Will Support You
Hilton supports the mental and physical wellbeing of Team Members in a diverse and inclusive environment, with programs and benefits such as:
- Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
- Hilton Shares: Employee stock purchase program (ESPP) with a 15 percent discount
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Mental health resources including free counseling through our Employee Assistance Program
- Paid Time Off (PTO)
- Learn more about the rest of our benefits
Available benefits may vary and are subject to terms and conditions of employment and plans.
How You Will Make An Impact
Your role is important and below are some of the fundamental job duties that make your work unique.
What Your Day-to-day Will Be Like
- Perform as team expert for Hilton's Customer Data Platform (CDP) and other MarTech database-related support issues and requests
- Work with Data Engineers on data-related issues by conducting evaluation and testing support until resolution
- Be the Team Lead on formal RCA reviews for larger CDP and database-related issues
- Perform intake of new CDP processes for ongoing support and team knowledge sharing
- Develop reusable and ad hoc SQL scripts, API scripts, views, stored procedures for CDP and data-related issue troubleshooting and service requests
- Assist team in setting up and evolving data access controls and access request protocols
- Assist in setup and ongoing monitoring of CDP's processes and data health
- Provide and maintain support documentation for MarTech Platforms with emphasis on CDP and MarTech database integrations (e.g., KBAs, SOPs, User Access Requests)
- Backup MarTech Operations team members for everyday support issues and requests for all MarTech platforms
How You Will Collaborate With Others
- Work directly with platform users, solution providers, IT, Service Management teams for issues, minor system enhancements, or system maintenance cycles with emphasis on CDP and MarTech database integrations
- Represent team by attending meetings with users, IT, and platform providers for CDP and data-related items
- Coordinate issue resolution across IT and vendors for your team
- Provide training and knowledge sharing for CDP and MarTech Database integrations
Projects You Will Take Ownership Of
- Perform as Team Lead for CDP and MarTech database issues, support capabilities, and process improvements
- Support onboarding of new MarTech platforms or capabilities with focus on data integrations (e.g., user access, data imports and extracts, monitoring)
- Oversee ad-hoc requests including one-time data loads and extracts
- Help establish Hilton's data management and governance processes
- Strengthen the team by building data support scripts and establishing processes to better support Hilton's CDP and MarTech databases
- Assist team with other non-data related platform support activities
Minimum Qualifications
- Five (5) years of professional work experience in Technology or related field
- Five (5) years of CDP, Database, or SQL experience with focus on system support and enhancements (e.g., Redshift, Oracle, Teradata, SQL Server or Treasure Data)
- Experience with data integrations including ingestion and export processes (e.g., API, sFTP, AWS S3)
- Experience with service management and collaboration tools (e.g., Jira, ServiceNow, Salesforce, Confluence, SharePoint)
Nice-to-Have / Useful Skills
- Bachelor’s Degree in Information Systems, Computer Science, or related field
- Five (5) years of Marketing technology experience
- DBA, Data Engineer, or Data Analyst experience for enterprise platforms
- Cloud or 3rd Party SAAS platform experience
- API integration support experience
- Project Management, IT Service Management, or Support Helpdesk experience
- Experience managing teams or mentoring junior team members
- Hospitality, Travel, or Technology industry experience
What It Is Like Working For Hilton
Hilton is a global hospitality company with a diverse portfolio and award-winning workplace culture. We provide accommodations for qualified persons with disabilities and invite you to contact us if you require an accommodation during the application process.
Work Location: Hilton - Shared Services - Dallas
Schedule: Full-time | Brand: Hilton Corporate | Shift: Day Job | Job Level: Manager | Job Function: Management and Manufacturing | Industries: Hospitality
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