Job Description
Job Title: Studio Manager
Department: Studio Sales
Reports To: Franchisee / Regional Manager
About SWTHZ
SweatHouz (SWTHZ) is the fastest-growing recovery franchise globally, with more than 50 open locations and over 400 licenses sold. Our mission is to accelerate the world’s adoption of contrast therapy through private suite experiences featuring infrared saunas and cold plunges.
About Health and Recovery 88, Inc.
Health and Recovery 88, Inc. is a franchisee of SWTHZ, developing 10 locations across the Cleveland, Ohio area. With studios open in Ohio City and Strongsville and additional openings planned in the coming months, we are seeking a Studio Manager to lead operations, drive growth, and foster a high-performing, team-oriented environment.
Position Summary
The Studio Manager is responsible for overseeing the day-to-day operations of the studio while driving membership growth, retention, and overall business performance. This role requires a balance of strategic leadership, operational excellence, and sales acumen. The ideal candidate will model SWTHZ’s core values of integrity, respect, fairness, and excellence, ensuring an exceptional experience for both members and employees.
Key Responsibilities
Sales and Membership Growth (40%)
- Achieve Membership and Revenue Goals: Partner with ownership to establish clear performance targets and develop strategies to meet or exceed them.
- Coach and Develop Sales Team: Provide ongoing training and support to strengthen sales capabilities, customer engagement, and product knowledge.
- Monitor and Analyze Performance Metrics: Track key indicators such as lead conversion, retention, and customer satisfaction. Adjust strategies as needed to drive continuous improvement.
- Collaborate with Marketing and Pre-Sales Teams: Align efforts on local outreach, lead generation, and promotional campaigns that enhance brand awareness and member acquisition.
Leadership and Team Management (40%)
- Foster a Positive Team Culture: Build and maintain a supportive, collaborative, and high-performance work environment.
- Lead by Example: Demonstrate professionalism, accountability, and a commitment to service excellence.
- Performance Management: Set clear expectations, provide regular feedback, and address performance issues promptly and constructively.
- Employee Development: Identify opportunities for growth and provide resources and coaching to help team members reach their potential.
Operational Excellence (20%)
- Oversee Daily Operations: Ensure all studio functions, including scheduling, staffing, and inventory management, are executed efficiently and in accordance with company standards.
- Maintain Safety and Cleanliness Standards: Uphold hygiene and safety protocols to ensure a welcoming and secure environment for members and staff.
- Process Improvement: Continuously evaluate operational practices and implement enhancements to improve service delivery, efficiency, and member satisfaction.
Qualifications
Knowledge, Skills, and Abilities
- Strong leadership and people management capabilities.
- Solid business acumen and the ability to analyze and interpret performance data.
- Strategic thinker with effective problem-solving and decision-making skills.
- Proficient in relationship-based sales and customer engagement.
- Effective communicator with strong organizational and delegation skills.
Education and Certifications
- High school diploma or GED required; bachelor’s degree in business, management, or a related field preferred.
- CPR and AED certification (in-person training required).
- Additional industry-relevant certifications are a plus.
Experience
- Minimum of 2 years of experience in sales, management, or a related leadership role.
- Proven success in achieving sales goals and leading a customer-focused team.
Physical Requirements
- Ability to stand for extended periods and lift up to 50 lbs.
- Regular physical activity including bending, reaching, and prolonged walking or standing.
Compensation and Benefits
- Annual base salary of $55,000–$65,000, plus bonus and commission incentives.
- Complimentary SWTHZ membership.
- Flexible scheduling.
Equal Employment Opportunity Statement
Health and Recovery 88, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any kind based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.