Technical Writer Job at Hobart Food Equipment and Service in Troy

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Company Description
Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk.

Job Description

This position is responsible for creating and revising Hobart technical documentation needed by technicians for supporting all product line(s). Interacting with Engineering, Marketing, Product Support teams and others to gather needed data and standards to create required documents.

Essential Duties and Responsibilities

Within assigned areas of responsibility, create and develop technical documentation for Hobart commercial food equipment. Work collaboratively with other teams (including Engineering, Marketing, Product Support, etc.) to gather data and standards needed to complete assigned projects. Assist as needed to help create a better service organization for Hobart.

• Develop parts catalogs and write technical service material such as Service Manuals and other service documentation needed to support the field service organization.
• Update existing parts catalogs and service manuals as submitted by Engineering, Product Support, Service Parts Distribution Center, and Technicians.
• Create and maintain excellent working relationships with all teams associated with projects assigned.
• Provide recommended parts lists for manuals working with Product Support team to define Build of Materials (BOM).
• Work within project timelines to be ready for production releases.
• Assist in maintaining the consistency of standards within the Technical Publications department and across the Field Support and Training teams.
• Interpret and react to engineering change notices which impact service parts in Technical Information System (TIS).
• Compile and update information as needed in TIS.
• Prepare service readiness for new product introduction and significant existing product changes as they relate to company training needs.
• Ensure all parts catalogs and service documentation demonstrates safe practices.

Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Work Experience

• Bachelor’s degree in Technical Communication, Mechanical, Electrical, or other Engineering discipline.
• 2 or more years of Technical Writing / Parts Illustrator creation and development
• Computer Skills: Microsoft Office; Adobe Acrobat, Captivate, Illustrator, Photoshop
• Strong written and interpersonal communication skills

Desired Education/Experience

• Proficient in Microsoft Excel, Word, and PowerPoint.
• Proficient in Adobe Illustrator, Photoshop, Captivate, and Acrobat Professional.
• Proficient in SolidWorks, Pro/E, Creo, Inventor or other engineering software:
• Exploded-view parts illustrations
• Schematic diagrams
• Wiring diagrams
• Broad understanding of managing databases and servers
• Strong written and verbal communication skills

Certificates and Licenses

Job-Specific Knowledge: Performs mechanical and substantive edits, correcting grammar, technical usage, content, and organizational problems in documents. Performs proofreading, grammar, and full edits on technical, general-audience, and administrative documents.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies.

• Leadership and effective interpersonal communication skills.
• Ability to complete job requirements on schedule, and communicate status to management and colleagues.
• Works on multiple projects, independently setting priorities to meet deadlines.
• Demonstrates competency in engineering and Adobe products graphic design software.
• Strong analytical skills and systematic problem-solving abilities.
• Technical aptitude for instructional and communication software.
• Motivation to inspire oneself and others to perform at a high level.
• Ability to edit, rewrite, or produce original writing.
• Flexibility to adapt to changing demands and circumstances.

Physical Demands & Work Environment

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

• Regularly required to remove parts from equipment to take pictures
• Frequently required to sit for extended periods
• Occasionally required to: exposure to noise, heat, cold, slippery or wet conditions; kneel, squat, bend, push/pull; lift 10-25 lbs

Working Conditions:

• Office setting; customer sites vary by industry and product
• Up to 5% travel

Why work for us?

• Competitive pay
• Great insurance options with low premiums
• Paid vacation and holidays
• 401K with company match
• Extensive on-the-job, online, and classroom training
• Service vehicle, uniforms, and safety equipment provided
• Safety-conscious work environment

Hobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

ITW and Hobart Service are committed to providing a healthy and safe environment for all employees. Hobart Service is tobacco-free on campuses and within company vehicles and maintains a drug-free workplace.

If you are a qualified individual with a disability and are unable to use the online application system due to disability, please contact Human Resources at service.hr@hobartservice.com for assistance.

ITW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.