Senior UX Designer, Amazon Customer Service Job at Amazon in Austin

Overview At Amazon, we strive to be Earth's most customer-centric company. The Amazon Customer Engagement Technologies (CET) UX team defines UX for customers and the customer service associates who help them. When customers have problems, we make solutions self-evident, and when they need additional help, we ensure the best possible automation and human support. You will be responsible for designing next generation experiences that enable customer service associates to efficiently resolve our customers’ issues. Many projects involve developing generative AI solutions to improve the customer experience. You will help enable LLMs to author content to ensure every customer and associate gets exactly what they need, when and where they need it. Your work will provide AI assistance to help Amazon's customers receive consistent and quicker resolutions while empowering associates with the assistance they need. Responsibilities Design innovative machine learning-powered interfaces focused on customer problem-solving Create user-centered designs incorporating telemetry data, customer feedback, and technical parameters Develop best-in-class user interface designs, flows, and interaction models Build lightweight prototypes and design deliverables in a fast-paced environment Collaborate with product management, engineering, and UX teams from concept to launch Create process flows, wireframes, and visual mockups to communicate interaction behaviors Design UI architecture and interaction flows based on business requirements Present design solutions to stakeholders including executives for review Analyze interface challenges and develop measurable, business-focused solutions Partner with business teams to define use cases and high-level requirements Translate abstract concepts into concrete, data-driven design solutions Basic Qualifications 8+ years of design experience Have an available online portfolio Experience with design tools such as Photoshop, Illustrator and InDesign and prototyping in HTML, JavaScript, CSS, Ajax Excellent communication, presentation, interpersonal, and analytical skills including the ability to communicate interactive design concepts clearly and persuasively across different audiences at varying levels of the organization Experience working in a collaborative team and directly with developers for implementation of designs Fluency in best practices for design, as well as strong knowledge of usability principles and techniques Bachelor's degree in design, human-computer interaction (HCI), or equivalent professional experience Proficiency in Figma Preferred Qualifications Experience applying scrum to visual or UX design processes Experience with UX design of complex workflows Experience defining and maintaining design patterns and UX standards Ability to turn around rigorous wireframes and mockups in an iterative, agile environment A master’s degree in Design, Information Science, Computer Science/HCI, or a design-related discipline Proficiency with current web and accessibility standards A relentless customer focus Benefits Medical, Dental, and Vision Coverage Maternity and Parental Leave Options Paid Time Off (PTO) 401(k) Plan Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit the Amazon accommodations page for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $127,100/year in our lowest geographic market up to $211,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Depending on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. Company - Amazon.com Services LLC Job ID: A3064055 Location Austin, TX Job function Art/Creative and Design Industry Software Development Referrals increase your chances of interviewing at Amazon by 2x #J-18808-Ljbffr