Principal UX Designer, Amazon Customer Service Job at Amazon in Austin

Overview Principal UX Designer, Amazon Customer Service. Base pay range: $147,600.00/yr - $244,000.00/yr. Description: At Amazon, we strive to be Earth's most customer-centric company. The Amazon Customer Engagement Technologies (CET) UX team defines UX for customers and customer service associates who help them. When customers have problems, we make solutions self-evident, and when they need additional help, we ensure the best possible automation and human support. You will design next-generation experiences that enable customer service associates to efficiently resolve customer issues, with many projects involving generative AI solutions to improve the customer experience. You will help enable LLMs to author content so every customer and associate gets precisely what they need, when and where they need it. Your work will provide AI assistance to help Amazon's customers receive consistent and quicker resolutions while empowering associates with the assistance they need. Key responsibilities Design innovative machine learning-powered interfaces focused on customer problem-solving Create user-centered designs incorporating telemetry data, customer feedback, and technical parameters Develop best-in-class user interface designs, flows, and interaction models Build lightweight prototypes and design deliverables in a fast-paced environment Collaborate with and influence product management, engineering, and UX leaders from concept to launch Create process flows, wireframes, and visual mockups to communicate interaction behaviors Design UI architecture and interaction flows based on business requirements Present design solutions to stakeholders including executives for review Analyze interface challenges and develop measurable, business-focused solutions Partner with business teams to define use cases and high-level requirements Translate abstract concepts into concrete, data-driven design solutions Mentor UX teammates Help raise the bar on UX design in Amazon About the Team The Customer Service UX team is a diverse group of UX designers, researchers, writers, and program managers working to make experiences intuitive, effortless, seamless, and empathetic. We trust each other, collaborate regularly, and strive to raise the bar on UX quality while supporting balance between work and life. Basic Qualifications 12+ years of design experience Bachelor's degree in design, human-computer interaction (HCI), or 12 years of equivalent professional experience Online portfolio demonstrating relevant work Experience with design tools such as Figma and prototyping in HTML, JavaScript, CSS Proficiency with current web and accessibility standards Excellent communication, presentation, interpersonal, and analytical skills with the ability to convey design concepts clearly across audiences Experience in collaborative team environments and direct work with senior developers Strong knowledge of usability principles and techniques Preferred Qualifications Experience with UX design of complex workflows Experience defining and maintaining design patterns and UX standards Ability to turn around rigorous wireframes and mockups in an iterative, agile environment A master’s degree in Design, Information Science, Computer Science/HCI, or related design discipline Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation during the application or hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $147,600/year in our lowest geographic market up to $244,000/year in our highest geographic market. Pay is based on factors including market location and may vary with job-related knowledge, skills, and experience. Amazon is a total compensation company. Depending on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site. Company - Amazon.com Services LLC Job ID: A3091699 Seniority level Director Employment type Full-time Job function Art/Creative and Design Industries Software Development Referrals increase your chances of interviewing at Amazon by 2x. Get notified about new User Experience Designer jobs in Austin, TX. #J-18808-Ljbffr