Sr. Director Product Management, Marketer Experience Job at Capital One National

Overview

Sr. Director Product Management, Marketer Experience

Capital One Product Management seeks to reimagine the status quo and drive innovative, sustainable customer experiences through technology. We pursue value creation across our portfolio of businesses and investments to succeed in the digital era.

Do you dream of well-designed and intuitive products and customer experiences? Do you want to influence change to help tens of millions of customers make smarter financial choices? If you answered yes, product management at Capital One may be a fit for you.

Capital One Product Framework

In this role you’ll demonstrate proficiency in five key areas:

• Human Centered
  • Immerse with customers using empathy and design thinking to define broad-scale solutions with breakthrough leverage
  • Adapt product strategy in light of industry trends, insights, and changing customer and business needs
• Business Focused
  • Understand financial drivers and leverage points to identify new products or enhancements that drive sustainable value
  • Promote a data‑driven culture to instrument products, validate outcomes, drive insights, and manage the business tactically and strategically
• Technology Driven
  • Foster agile discipline and guide teams to continuously improve delivery with key agility metrics
  • Partner with Technology leaders to influence end-state architecture and deliver secure, resilient, scalable solutions
  • Encourage reuse of existing solutions, define minimum viable products, and build with extensibility in mind
• Integrated Problem Solving
  • Develop a bold product vision and frameworks for complex decision making to accelerate to the right answer
• Transformational Leadership
  • Establish long-term product portfolio strategy, align with leaders, secure resources, and remove impediments
  • Attract, grow, and empower top product talent to deliver iteratively and with outcomes

About the Team

We are seeking an experienced Marketing Technology Product leader to join the Enterprise MarTech organization. You will:

• Own product strategy/definition, vendor management, and feature deployment for the end-to-end associate experience used by thousands of marketers at Capital One
• Develop enterprise strategy with lines of business for tool evolution to accelerate marketing campaign creation and execution
• Serve as the subject matter expert for our products and processes, understanding the end-to-end Messaging and MarTech stack and identifying opportunities for modernization and simplification
• Drive alignment with executive leadership, cross-functional teams, and third parties

We want you if you are:

• Intellectually Curious — comfortable navigating between big ideas and executional realities to create an achievable strategic product vision
• Communicator & Influencer — able to influence executives and clearly communicate product vision to associates and partners
• Do-er — biased toward action, able to make commitments and trade-offs to remove impediments for your team
• Passionate & Customer Focus — relate to customers to understand needs and build lasting relationships
• Learner — eager to learn and explore unknowns, seeking internal solutions before building
• Team Player — enjoys diverse collaboration and can mentor others in product development

Basic Qualifications

• At least 9 years of experience in Product Management
• Currently has or is pursuing one of the following, with degree obtained on or before start date:
  • Bachelor’s Degree in a quantitative field
  • Master’s Degree in a quantitative field or MBA with a quantitative concentration

Preferred Qualifications

• At least 5 years translating business strategy into consumer-facing digital products
• Bachelor’s Degree in Computer Science or Engineering
• Experience in Marketing or Marketing Technology
• MBA or Master’s degree
• At least 5 years in Agile product management

Note: Capital One will not sponsor a new applicant for employment authorization for this position.

The salary ranges listed are for candidates hired to work in specified locations. The actual offer will reflect the candidate’s location. This role is eligible for performance-based incentive compensation and may include bonuses and long-term incentives.

Capital One offers a comprehensive benefits package. Eligibility varies by status and level. Details are available on the Capital One Careers site.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE) committed to non-discrimination in compliance with applicable laws. Capital One promotes a drug-free workplace. Capital One will consider qualified applicants with criminal histories in accordance with applicable laws.

If you require accommodation during the application process, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information provided will be kept confidential for accommodations purposes.

Careers-related questions: Careers@capitalone.com

Capital One does not endorse third-party products or services accessed through this site. Positions posted in Canada, the United Kingdom, and the Philippines are specific to Capital One entities in those regions.