Capital One is hiring: Sr. Director Product Management, Marketer Experience in N

Sr. Director Product Management, Marketer Experience – Capital One

Overview
Capital One Product Management seeks to reimagine value creation and deliver innovative, sustainable customer experiences through technology. This role focuses on marketing technology and the associate experience used by thousands of marketers at Capital One.

In this role, you’ll demonstrate proficiency in five key areas reflecting our Capital One Product Framework.

Capital One Product Framework

• Human Centered
  • Immerse in understanding internal and/or external customers by applying empathy and design thinking to define broad-scale solutions with breakthrough leverage
  • Model adaptability by evolving product strategy in light of industry trends, new insights, and changing customer and business needs
• Business Focused
  • Learn financial drivers and points of leverage to identify new products or enhancements that drive sustainable value
  • Promote a data-driven culture to instrument products, validate outcomes, drive insights, and manage the business tactically and strategically
• Technology Driven
  • Foster agile discipline and guide teams to improve delivery through key agility metrics
  • Partner with Technology leaders to influence architecture and deliver secure, resilient, scalable technology solutions
  • Assess opportunities to reuse solutions, define minimum viable products, and build with extensibility in mind
• Integrated Problem Solving
  • Develop a bold vision driving meaningful outcomes and enable effective debate to reach right answers
• Transformational Leadership
  • Establish a long-term product portfolio strategy aligned with customer and business needs
  • Attract, grow, empower, and inspire top product talent to develop and deliver iterative, outcome-focused product strategy

About The Team

We are looking for an experienced Marketing Technology Product leader to join the Enterprise MarTech organization. As part of the role, you will:

• Own product strategy/definition, vendor management, and feature deployment for the end-to-end associate experience used by thousands of marketers
• Develop enterprise strategy in partnership with lines of business to evolve tools, capabilities, and processes for faster marketing campaign creation and execution
• Serve as the subject matter expert for our products and processes—understanding the end-to-end Messaging and MarTech stack and identifying opportunities for innovation and modernization
• Drive alignment with executive leadership, cross-functional teams, and third parties

We want you if you are

• Intellectually Curious — able to navigate between big ideas and executional realities; comfortable with ambiguity and learning new challenges
• Communicator & Influencer — capable of influencing executives and clearly communicating your product vision to teams
• Do-er — bias toward action, able to commit and trade-off to remove impediments for the team; focus on delivering value iteratively via minimum viable products
• Customer Focused — values relationships with internal and external customers and understands their needs
• Learner — seeks internal solutions before building new ones; humble when exploring new technologies
• Team Player — enjoys working with diverse people, can coach and mentor in product development

Qualifications

Basic Qualifications

• At least 9 years of experience in Product Management
• Currently has, or is in the process of obtaining, one of the following with expected degree completion by start date:
• A Bachelor's Degree in a quantitative field (e.g., Statistics, Economics, Operations Research, Analytics, Mathematics, CS, CE, Software Engineering, Information Systems or related)
• A Master's Degree in a quantitative field or an MBA with a quantitative concentration

Preferred Qualifications

• At least 5 years translating business strategy and analysis into consumer-facing digital products
• Bachelor’s Degree in Computer Science or Engineering
• Experience in Marketing or Marketing Technology
• MBA or Master’s degree
• At least 5 years of experience in Agile product management

Note: Capital One will not sponsor a new applicant for employment authorization for this position at this time.

Salary ranges vary by location and are for candidates hired to work in the listed locations. See the posting for specifics per location. This role is eligible for performance-based incentives and benefits as described by Capital One.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE) committed to non-discrimination and to a drug-free workplace. If accommodations are needed during the application process, contact Recruiting at Capital One.

Capital One does not provide, endorse, or guarantee third-party products or services advertised on this site. Capital One is comprised of several entities; postings for Canada/UK/Philippines relate to local Capital One entities.