Franklin Group is hiring: Community Manager - Apartment Community in Hampton, VA

Overview Job Title: Community Manager (Tax Credit Experience required) Supervisor: Senior Community Manager/Portfolio Manager/VP of Community Operations FLSA Status: Exempt (Salary) Employer: Franklin Group Job Summary Responsible for the operational and financial aspects of a community and meeting company goals in those areas. This includes facilitating the optimum performance of the community in areas such as personnel management, leasing, collections, resident services, maintenance, revenue enhancement, capital improvements, information reporting and compliance with all applicable laws and company policies. Essential Duties and Responsibilities Operate the community within the financial guidelines and approved budget. Ensure rents are collected when due, and monies are posted in a timely manner. Issue 5-day notices (Pay or Quits) and evictions. Work one weekend a month, preferably the first weekend of the month. Perform physical inspections of the community and verify the condition of vacant apartments. Coordinate with maintenance staff to ensure timely reconditioning after move-out. Direct supervision of the office staff and maintenance supervisor. Indirect supervision of maintenance operations including maintenance technicians, grounds and housekeeping. Knowledge of Fair Housing Laws. Interview, hire and onboard all community team members. Order maintenance uniforms and ID badges. Maintain a professional appearance and behavior for self and community team members. Oversee inventory and ordering of administrative supplies and equipment for the office staff. Enforce and ensure compliance with all Company policies and procedures across all departments. Oversee leasing of the community through supervision of the office and leasing personnel, ensuring effective and professional sales methods. Approve and submit all invoices for payment through Nexus. Ensure timely, efficient and courteous responses to resident requests or complaints. Generate and analyze reports (e.g., Leasing Trends, Financial Performance and Projections, Occupancy Verifications). Implement and maintain a resident retention program (e.g., resident referral program or social activities). Ensure OSHA standards and company safety policies are followed at all times. Report any unusual or extraordinary circumstances regarding residents or the community. Seek educational opportunities for personal growth and development. Supervisory Responsibilities Directly supervises one or more office and/or maintenance team members. Responsibilities include interviewing, hiring and training, planning, assigning and directing work; appraising performance, rewarding and disciplining team members; addressing complaints and resolving problems. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Experience with Senior/Affordable and Yardi preferred. Education and/or Experience High school diploma or GED; or three to five years related experience and/or training; or equivalent combination of education and experience. Tax Credit Experience required . Communication and Presentation Skills Ability to read, analyze and interpret general business materials, prepare reports, and present information effectively to groups and individuals. Leadership and Staff Development Experience in managing a diverse workforce. Ability to manage conflict, provide direction, and drive business results by managing staff performance. Analytical and Mathematical Skills Ability to perform basic arithmetic and analyze operating statements, trends, ratios and variances. Problem Solving and Reasoning Ability to make and implement decisions under conditions of risk and uncertainty; apply common sense to carry out instructions. Certificates, Licenses, Designations Certified Apartment Manager (CAM) or Resident Apartment Manager (RAM) designations are highly recommended. Fair Housing must be completed within 1 day of hire. Preventing Sexual Harassment, Workplace Harassment, and Drug-Free Workplace courses must be completed within 7 days of hire. Physical Demands Regularly required to use hands, speak and hear. May stand, walk, and sit for periods. May reach with hands and arms and occasionally lift up to 10 pounds. Vision requirements include close, distance, color, peripheral vision and depth perception. Reasonable accommodations available. Corporate Integrity All team members are expected to act professionally, respect diversity, support goals, follow company policies and foster core values. Franklin Group is an Equal Opportunity Employer. Note: This description reflects the current job but does not imply a contract of employment. #J-18808-Ljbffr