TRAINING SPECIALIST - HUMAN RESOURCES - FIRSTBANK PR Job at First BanCorp in San

HR Training Specialist - HR Organization Dev & Train Our Company At FirstBank PR , we strive to be a trusted advisor to our clients and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client’s expectations. Do you have a passion for helping customers, building relationships, and delivering extraordinary, personalized customer service? If your answer is yes, FirstBank is the number one place for you. A Brief Overview The Training Specialist manage, develop and facilitate training in a variety of types; online, virtual or face to face training for employees at different levels in the organization and participates in other trainings and projects of the Organizational Development Unit. The Training Specialist also develops and deliver FirstBank courses in Learning Management System that create an effective and engaging learning environment that achieve knowledge transfer outcomes. The role involves consulting with SME's from diverse bank areas to identify learning goals, serve as a technical and functional expert, creates courses or customized existing ones, facilitate training and suggest instructional strategies and different delivery modes. The Training Specialist also executes communication, assignment and monitoring procedure to ensure audience complete the established curriculum. What You’ll Need to Succeed · Effectively facilitates training to support employee’s development (including onboarding) utilizing best practices in learning for virtual or classroom scenarios. · Assess units training needs, develops, designs, and edit learning materials, manuals and courses using e-learning tools for a variety of training modalities and languages. · Manages the content development cycle (from design to deployment) to create learning experiences and environments that engage users to learn including computer-based training (CBT) modules, storyboards and others to achieve learning objectives of the units assign. · Serve as learning expert and consultant for development and training process for business units and collaborates with subject matter experts to develop course content. · Perform analysis and works with technical staff to troubleshoot problems reported by users. and updates, and refinement of existing online content. · Identifies and develops new training programs necessary. · Manages full cycle of course assignments, communication, course completion tracking and reporting for courses under assign responsibility (Regulatory and Others). · Supports Performance process and other Talent Management initiatives. · Manages Learning System as administrator (records, create courses and offerings, course assignments, tests, surveys, sort programs, set preferences, etc.). · Create and maintain procedures and metrics related to unit responsibilities. · Supports Division and Department in assignments and special projects including performing administrative tasks. · Participates in the implementation, coordination and follow up of programs or strategies in units Training Plans. · Implement and manage development programs or activities assigned including but not limited to: Development Plans, Leadership Program, Technical Programs such as Credit Academy, Career Path, Rotations, Coaching program, Mentoring program, Trainee program, Learning Week, Innovation Academy and Onboarding Program. · Participates in audit processes by gathering and providing information requested. Competencies Category Category Criteria Customer Focus Anticipates and provides service excellence to both internal and external customers Building Strong relations Establishes, sustains and fosters both internal and professional contacts to build, enhance, and connect to FirstBank services Communication Delivers clear, effective communication and takes responsibility for understanding others. Business Acumen Understands how the organization works, including, current and future policies, practices and trends Problem Analysis & Solution Identifies problems and conducts appropriate analyses involving others to searches for best solutions Ownership Takes initiative and assumes personal accountability for goals, outcomes and deadlines Vision & Values The employee understands organization’s vision and upholds the organizations values in everyday words and actions. At higher levels the employee takes a long-term view and share with others the vision and the organization path ahead. Collaboration & Teamwork Provides direction and leadership to help teams achieve goals and operate cooperatively and cohesively Development(Personal & Others) Demonstrate curiosity for learning and perform activities to make the most of their skills and boost potential in self and others Change & Innovation Creates a view of change as an opportunity and inspires others. Looks for new ways to experiment with new ideas and approaches What You’ll Need · Bachelor's Degree BS or MS degree in Instructional Design, Industrial Organizational Psychology or Education required or a reasonable combination of experience and education. · 3 – 5 years of previous experience in instructional design or training design role. EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER #J-18808-Ljbffr In Summary: HR Training Specialist manage, develop and facilitate training in a variety of types; online, virtual or face to face training for employees at different levels in the organization . The role involves consulting with SME's from diverse bank areas to identify learning goals, serve as a technical and functional expert, creates courses or customized existing ones . The Training Specialist also executes communication, assignment and monitoring procedure to ensure audience complete the established curriculum . En Español: En FirstBank PR , nos esforzamos por ser un asesor confiable para nuestros clientes y nuestros empleados son los que garantizan cumplir nuestra promesa de excelencia en servicio al cliente personalizado. Nuestros más de 3.100 empleados en Puerto Rico, las Islas Vírgenes y Florida comparten una pasión por el excelente servicio al Cliente. Estamos orgullosos de nuestro equipo porque están superando continuamente las expectativas de nuestros clientes. ¿Tiene usted la apasion de ayudar a los clientes, construir relaciones y ofrecer un servicio al consumidor extraordinario y personalizado? El Especialista en Capacitación también ejecuta procedimientos de comunicación, asignación y monitoreo para garantizar que el público complete el currículo establecido. Lo que necesitará para tener éxito · Facilitar eficazmente la capacitación para apoyar el desarrollo del empleado (incluyendo onboarding) utilizando las mejores prácticas en aprendizaje para escenarios virtuales o de aula. · Evaluar las necesidades de formación de unidades, desarrollar, diseñar y editar materiales de aprendizaje, manuales y cursos usando herramientas de e-learning para una variedad de modalidades y idiomas de entrenamiento. · Gerenciando el ciclo de desarrollo de contenido (desde el diseño hasta la implementación) para crear experiencias y entornos de enseñanza que involucren a los usuarios a aprender, incluidos módulos de formación basada en computadora (CBT), storyboards y otros para lograr los objetivos de aprendizajes de las unidades. · Servir como experto en educación y consultor para el desarrollo de procesos de capacitaciones para empresas y equipos especializados en temas relacionados con el proceso; • Realizar trabajos técnicos completos y programas de gestión de contenidos y otras tareas por medio de análisis técnico y elaborar informes sobre proyectos de trabajo, así como realizar nuevas tareas y actualizaciones, gestionar y mejorar las tareas de funcionamiento de los recursos personales. · Administra el Sistema de Aprendizaje como administrador (registros, creación de cursos y ofertas, asignaciones de curso, pruebas, encuestas, programas de clasificación, preferencias definidas, etc.). · Crea y mantiene procedimientos y métricas relacionados con las responsabilidades de la unidad. · Apoya a la División y al Departamento en tareas y proyectos especiales incluyendo realizar tareas administrativas. · Participa en la implementación, coordinación y seguimiento de programas o estrategias en los planes de capacitación de las unidades. · Implementa y gestiona programas de desarrollo o actividades asignadas que incluyen pero no se limitan a: Planes de Desarrollo, Programa de Liderazgo, Programas Técnicas tales como Academia de Crédito, Ruta de Carrera del Cliente, Rotations, programa de Coaching, programa Mentoring, programa Trainee, programa Learning, Innovation Academy y Programa Onboarding. · participa en procesos de auditoría mediante la recopilación y suministro de información solicitada. Business Acumen Comprende cómo funciona la organización, incluidas las políticas actuales y futuras, prácticas y tendencias Análisis de problemas & Solución Identifica los problemas y realiza análisis apropiados que involucren a otros para buscar las mejores soluciones Propiedad toma iniciativa y asume responsabilidad personal por objetivos, resultados y plazos Visión y valores El empleado entiende la visión de la organización y mantiene los valores de la empresa en sus palabras y acciones cotidianas. En niveles más altos el empleado adopta una perspectiva a largo plazo y comparte con los demás la visión y el camino organizativo del futuro. Colaboración y trabajo en equipo Proporciona y liderazgo para ayudar a los equipos a lograr metas y operar cooperativamente y cohesivamente Desarrollo Personal & Others) Demostrar curiosidad por aprender y realizar actividades para aprovechar al máximo su potencial de habilidades y educación en otras personas y aumentar la innovación Crea una visión de cambio como una oportunidad e inspira a otros.