IT CHANGE MANAGER - IT SERVICE DELIVERY DEPT. - FIRSTBANK PR Job at First BanCor

IT Change Manager – IT Service Delivery Department Our Company At FirstBank PR , we strive to be trusted advisors to our clients, and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client’s expectations. Do you have a passion for helping customers, building relationships, and delivering extraordinary, personalized customer service? If your answer is yes, FirstBank is the number one place for you. Overview Manage all changes in standard and emergency related to business processes, applications, and infrastructure in a controlled way. Key steps include applying change standards and procedures, assessing impact, prioritizing and authorizing requests, handling emergencies, tracking progress, reporting, closing, and documenting changes. What you’ll do Establish the process for change management and ensure that each change follows the complete procedure to guarantee minimum disruption to IT services. Evaluate all requests for change (RFCs) to determine the impact on business processes and IT services, and to assess whether change will adversely affect the operational environment and introduce unacceptable risks. Chair the Change Advisory Board (CAB) and ensure the CAB has the information needed to evaluate changes. This includes: Tabling all RFCs for CAB meetings. Issuing meeting agendas and circulating them to all RFCs to CAB members in advance of meetings to allow prior consideration. Deciding which CAB members will come to which meetings and who gets specific RFCs depending on the nature of the RFC. Convening urgent CAB meetings as required. Authorize acceptable changes, either alone or after a CAB meeting has taken place. Ensure that changes are logged, prioritized, categorized, assessed, authorized, planned, and scheduled, and are introduced in a controlled and coordinated manner. Liaise with all necessary parties to coordinate change building, testing, and implementation, in accordance with schedules. Manage emergency changes to minimize further incidents and make sure the change is controlled and takes place securely. Verify that emergency changes are assessed and authorized after the change. Maintain a tracking and reporting system to document rejected changes, communicate the status of approved and in-process changes, and complete changes. Ensure that approved changes are implemented as planned and that they have met their objectives. Return any changes that have been backed out and did not succeed. Ensure approved changes are implemented according to plan and confirm they achieve intended objectives. Update the solution and user documentation and the procedures affected by the change accordingly. Analyze change records to determine any trends. Close RFCs. Generate regular management reports. Work with Configuration Management to ensure that configuration items (CI) changes are entered in the change management database (CMDB). Additional Responsibilities Perform other duties as assigned. What You’ll Need to Succeed A Bachelor’s degree in Computer Science, Systems Administration or related field is required. Minimum of six (6) years of experience: Knowledge of deployment and implementation methodologies (Agile, EDM, infrastructure etc.) of related technical change management experience. Minimum of six (6) years of experience in project management and knowledge of approaches, tools, and phases of the project lifecycle. Certified Change Management Professional (CCMP) are preferred. ITIL v4 experience are preferred. Knowledge change management tools Solid understanding of the software development lifecycle Understanding of configuration management principles Familiar with controls and audit compliance/SOX Able to exercise independent judgement and take action on it Excellent analytical and creative problem-solving skills Excellent listening, written, and oral communication skills in English and Spanish EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER #J-18808-Ljbffr In Summary: At FirstBank PR, we strive to be trusted advisors to our clients . Do you have a passion for helping customers, building relationships, and delivering extraordinary, personalized customer service? If your answer is yes, FirstBank is the number one place for you . En Español: En FirstBank PR , nos esforzamos por ser asesores confiables para nuestros clientes, y nuestros empleados son los que se aseguran de cumplir nuestra promesa de excelencia en servicio al cliente personalizado. Nuestros más de 3.100 empleados en Puerto Rico, las Islas Vírgenes y Florida comparten una pasión por un excelente servicio al consumidor. Estamos orgullosos de nuestro equipo porque están superando continuamente las expectativas de nuestros clientes. ¿Tiene usted la pasión de ayudar a los clientes, construir relaciones y brindar servicios al cliente extraordinarios y personalizados? Esto incluye: establecer todos los RFC para las reuniones de la CAB. Emitir agendas de reuniones y difundirlas en todas las RFC a los miembros del CAB antes de las reuniciones para permitir una consideración preliminar. Decidir qué miembros del CAB asistirán a qué reuniones, y quién obtendrá RFCs específicas dependiendo de la naturaleza de la RFC. Convocar reuniones urgentes como sea necesario. Autorizar cambios aceptables, ya sea solo o después de que se haya llevado a cabo una reunión del CAF. Asegurarse de que los cambios sean registrados, prioritarios, clasificados, evaluados, autorizados, planificados y programados, e introducidos de manera controlada y coordinada. Enlazar con todas las partes necesarias para coordinar la construcción de cambios, pruebas e implementación, de acuerdo con los horarios. Gestionar los cambios de emergencia para minimizar incidentes adicionales y hacer que el cambio tenga lugar de forma segura. Compruebe que los usuarios han completado los procedimientos aprobados de modificación y actualización de los cambios según los objetivos establecidos por un sistema de control y mantenimiento, así como verificar y realizar sus modificaciones están confirmadas. Generar informes de gestión regulares. Trabajar con la Gestión de Configuración para garantizar que los cambios en elementos de configuración (CI) se introduzcan en la base de datos de gestión del cambio (CMDB). Responsabilidades adicionales Realizar otras tareas según las asignadas. Lo que necesitará para tener éxito Se requiere una licenciatura en Ciencias de la Computación, Administración de Sistemas o campo relacionado. Un mínimo de seis (6) años de experiencia: Conocimiento de metodologías de implementación e implantación (Agile, EDM, infraestructura etc.) de experiencias técnicas relacionadas con el manejo del cambio.