Patient Communication Center Specialist-Baseline West Job at Mountain Park Healt

Overview Patient Communication Center Specialist-Baseline West role at Mountain Park Health Center . The Patient Communication Specialist (PCS) is the first point of contact for the patients, the public, and other entities communicating with Mountain Park Health Center. The PCS is responsible for answering contacts from inbound phone calls, text messages, and chat and documenting those contacts using the appropriate computer system. Responsibilities Receives and processes multiple incoming contacts. Greets patients and directs them to the appropriate person/department to answer their reason for call. Sets patient appointments to meet with their Primary Care Provider or care team at one of our 10 clinic locations in accordance with provider and/or department requirements. Assists new patients in registering with Mountain Park Health Center. Verifies patient demographics and insurance information, and updates changes as needed. Cancels/reschedules appointments as requested by patients. Updates appointment schedules through computer systems. Takes complete and accurate messages. Documents all communication through the appropriate computer system. Ensures calls from outside Clinics/Doctor’s offices reach the correct department for call resolution. Responds to general questions and inquiries. Provides support to patients by connecting with the On-Call Providers as necessary. Conducts patient outreach as needed. Uses, protects, and discloses Mountain Park Health Center patients’ PHI only in accordance with HIPAA standards. Observes and respects the confidentiality of patient, visitor, and employee information at all times. Promotes positive patient/guest relations in accordance with MPHC policies, providing a high level of quality in personal attention and service to patients, the public, and co-workers. Consistently exhibits behavior and communication skills that demonstrate MPHC’s commitment to superior customer service with each internal and external customer. Maintains collaborative relationships with patients to help identify additional ways to be of service and ensure customer satisfaction. Works in conjunction with care teams across the MPHC organization. Complies with MPHC Safety Policies and Procedures. Maintains familiarity with and abides by all established facility and departmental policies and procedures. Conducts themselves in a manner consistent with the Mission Statement and Values of MPHC. Note: This position will be eligible for work from home after the initial training period and is dependent on meeting performance objectives. Other duties as assigned. Qualifications Minimum Qualifications: High school diploma, GED, or equivalent. Experience in medical reception or healthcare; familiarity with performance metrics. Knowledge of medical terminology; ability to consider alternative solutions to patients. English fluency. Preferred Qualifications: 6 months Call Center experience. Experience using Call Center software such as CRM or Telephony systems. Bilingual (Spanish/English or Somali/English). #J-18808-Ljbffr