Access Services Library Technician and Supervisor Job at North Carolina State Un

Job Posting Information

Working Title: Access Services Library Technician and Supervisor

Anticipated Hiring Range: $56,936

Work Schedule: Monday – Friday 7am – 4pm, with occasional weekend or evening hours required.

Job Location: Raleigh, NC

About the Department

The NC State University Libraries supports research and learning by providing collections, services, spaces, and technologies. Access Services, part of the Student Success division, manages Ask Us service points at the Hill and Hunt Libraries and offers a technology lending service that includes laptops, cameras, virtual reality devices, and more. The department manages the 5.3‑million‑volume collection, supports discovery and delivery of resources, and borrows books and articles from libraries worldwide.

Benefits

• Medical, Dental, and Vision
• Flexible Spending Account
• Retirement Programs
• Disability Plans
• Life Insurance
• Accident Plan
• Paid Time Off and Other Leave Programs
• 12 Holidays Each Year
• Tuition and Academic Assistance
• Childcare benefits, Wellness & Recreation Membership, and Wellness Programs

Essential Job Duties

• Serve as a communication node across shifts and library locations, collaborating closely with staff and patrons.
• Supervise Ask Us service points, including opening and closing procedures, ensuring consistent and high‑quality customer service.
• Coordinate projects across library locations, including material moves, space analysis, and process improvements.
• Manage and maintain the print collection to ensure accessibility and usability.
• Recruit, train, schedule, and supervise employees and assist in staff training initiatives.
• Troubleshoot computing, printing, and technology issues for patrons and staff, ensuring a reliable and secure library environment.

Other Responsibilities

Teamwork, communication, and problem‑solving are essential. The position offers autonomy to make decisions, adapt to shifting priorities, and use creativity to ensure smooth daily operations and exceptional service in a dynamic environment.

Qualifications

• High school diploma or equivalency and two years of experience in library services, office support, or related field.
• Demonstrated success providing high‑quality customer or public service in a dynamic environment.
• Demonstrated understanding of the current information and learning needs of students in a college/university setting.
• Ability to foster a welcoming environment of belonging for the student, faculty, staff, and public visitor community at NC State.
• Working knowledge of integrated library systems and experience answering research‑related questions.
• Experience with a variety of computing tools and consumer technologies, including operating systems, office applications, digital cameras, tablets, projectors, and laptops.
• Valid NC Driver's License No required.

Recruitment Information

Job Open Date: 10/13/2025

Earliest Close Date: 10/16/2025

Please include a cover letter, resume, and contact information for at least three professional references.

EEO Statement

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. Individuals with disabilities requiring accommodations are welcome to contact 919‑513‑0574 for assistance. Final candidates are subject to background checks; some positions also require credit or motor vehicle checks. NC State University participates in E‑Verify.

Contact

Human Resources: (919) 515‑2135 or workatncstate@ncsu.edu