Audio Visual Production Manager Job at Convene in New York

Audio Visual Production Manager (Technology Manager) – Manhattan, New York

Convene is a global hospitality company that provides premium meeting, event, and flexible office spaces. We are seeking a candidate who exemplifies a passion for hospitality, events, and AV technology, and who is a proponent of cultivating a positive and inclusive employee culture.

Responsibilities

• Provide ad‑hoc troubleshooting and assistance to customers of all technology competency levels.
• Manage and troubleshoot AV equipment, including audio, video, lighting, computer networking systems, and hardware; both in‑house and client systems.
• Coordinate with clients in advance to preprogram and ensure all their technological requirements are seamlessly in place for their arrival.
• Provide consultative support to technology sales for client programs.
• Enforce adherence to booking guidelines, optimizing space utilization and revenue generation through audits and participation in weekly program execution meetings.
• Provide genuine, anticipatory customer service by establishing good working relationships with Convene team members and vendors.
• Attend planning and pre‑production meetings.
• Direct day‑to‑day floor operations of AV Specialists, including set and strike, scheduling, and related activities.
• Develop a weekly schedule for site execution and coordinate with other locations to share resources for optimal efficiency.
• Maintain positive relationships with clients and assist with reasonable requests during programs.
• Collaborate with the sales and planning team to understand the client experience prior to the start of their event.
• Prepare and deliver comprehensive sales quotes while employing revenue‑maximizing strategies in alignment with Convene’s standard operating procedures.
• Assist in any areas of daily operation.

Training & Development

• Assist with developing a positive employee relations climate, including engagement, motivation, and coaching.
• Participate in collaborative project efforts with the technology team and other departments.
• Participate in employee appraisals.
• Mentor AV Specialists to provide a consistent level of customer service.
• Interview and hire prospective candidates for all positions in the department.
• Stay current on all departmental SOPs on a quarterly basis.

Financial & Operations

• Review P&L/General Ledger reports for department/location, ensuring accuracy.
• Approve and submit vendor invoices to Accounts Payable in a timely fashion.
• Participate in the annual budgeting process for team member’s location.
• Maintain and uphold Convene’s cultural standards.
• Perform other duties as requested by management.

Qualifications

• 4+ years of experience managing IT and AV equipment, and computer software systems.
• Proven leadership experience, including leading team members.
• Customer service or hospitality experience preferred.
• Extensive knowledge of audiovisual equipment, including analog/digital mixers, wireless microphones, video switchers, and displays.
• Understanding of Crestron control and hardware endpoints.
• Basic knowledge of data networking principles, architecture, and applications.
• Experience in installing, configuring, operating, and administering operating systems, applications, and hardware for Macs, PCs, LANs, and servers.
• Ability to lead and manage team members effectively, collaborating with internal and external clients.
• Familiarity with CRM applications.

Physical Requirements

• Flexible, long, and weekend hours sometimes required.
• Ability to move, lift, carry, push, pull, and place objects up to 25 pounds without assistance.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Ability to stand, sit, or walk for an extended period of time.
• Ability to climb and work on a ladder for lengthy periods of time.

Equipment & Technical Qualifications

• Audio: 4‑24 channel analog/digital mixers, wireless microphone lavaliers and handhelds, push‑to‑talk microphone systems, audio recorders, Biamp Tesira systems.
• Video: Switchers, projectors, LCD displays, Crestron DM/NVX systems.
• Lighting: Up lights, GOBOs, basic dimming.
• IT: Wi‑Fi troubleshooting, connecting hardline internet, DHCP/Static IP addressing, operate and troubleshoot hard/soft video codecs.
• Control: Familiarity with Crestron control systems and associated hardware.

Compensation & Benefits

Base Salary: $80,000 – $90,000 per year. Eligible for Convene’s annual incentive performance bonus plan.

Benefits include health coverage, virtual care, 401(k) plan with company matching, paid time off, and opportunities for professional development.