Library Technician Technology Services Job at City of Rancho Cucamonga in Rancho

Overview

The Library is recruiting for a full-time Library Technician to assist in the following service areas: Technology Services.

Please note that the eligibility list for this recruitment may be used to fill other full-time Library Technician, Library Assistant, and Library Clerk positions.

Candidate Qualities

• You believe that public libraries ignite curiosity, transform lives and create community.
• You love working with and helping people of all ages, especially children and families.
• You have a strong commitment to excellent customer service.
• You enjoy a fast‑paced and energetic work environment.
• You have a growth mindset, enjoy problem‑solving, and think outside the box.
• You thrive in environments where creativity, flexibility, and the ability to multi‑task are highly desired.
• You are team‑oriented and open to change and new ideas.
• You want to help improve the quality of life for those living in the City of Rancho Cucamonga and beyond. You enjoy being part of a dynamic team.

Responsibilities

1. Perform a variety of work in support of the Library’s technology functions, including computer troubleshooting, software updates, basic maintenance, and assisting staff and patrons with technology‑related questions and problems.
2. Coordinate with staff on the maintenance, promotion, and organization of the Library’s online presence including the library website, databases, eBooks, and social media.
3. Provide technology setup and support for library programs and events, including PA systems, projectors, and other equipment.
4. Provide excellent customer service at library service desks.
5. Connect guests with information, library materials, technology, and resources in both print and electronic formats.
6. Contribute to a welcoming and enjoyable space for community members of all ages.
7. Help to create and maintain a safe library space utilizing the Library's policies and Code of Conduct.
8. Participate in a thriving and supportive workspace as outlined in the Library’s Team Culture guidelines.

Education and Experience

Graduation from an accredited college with a Bachelor’s degree and two years of library training, coursework or experience, or any combination of training and experience that provides the desired knowledge, skills, and abilities.

Examples of Acceptable Substitutions:

A bachelor’s degree, plus two years of library training, coursework or experience that provides the desired knowledge, skills, and abilities.

Substitution: A total of six years of library training, coursework or experience.

Knowledge, Skills, and Abilities

Knowledge of the principles, practices, and techniques of library service, including Internet searching and website evaluation, online databases, Horizon, Windows, Microsoft office and other standard business software is essential; strong commitment to public service; ability to organize work and work independently; ability to work well in teams as well as lead teams; strong ability to communicate both orally and in writing with coworkers, partners, and the public to promote library programs and meet patron needs.

Special Requirements

Possession of or ability to obtain an appropriate California driver’s license and a satisfactory driving record.

Candidate Requirements

• Pass a reference and background verification. References will not be contacted until a mutual interest has been established.
• Provide proof of a valid California driver’s license and be insurable.
• Degree verification.
• Pass a pre‑employment medical exam.

EEO Statement

The City of Rancho Cucamonga is an Equal Employment Opportunity Employer. The City of Rancho Cucamonga abides by a nepotism policy that may preclude you from being hired if the City employs a relative. The City of Rancho Cucamonga makes reasonable accommodations for disabled persons, considering each situation on an individual basis. The City of Rancho Cucamonga’s policies and procedures provide a safe and fair environment for all employees.