Jobs via Dice is hiring: Senior User Experience (UX) Researcher in New Haven

One of SGA's major healthcare/pharmaceutical industry clients is looking for a passionate and innovative Senior User Experience Researcher to join their growing Intelligence & Insights Practice for a 100% remote role. This person must be a self-starter able to work independently as well as collaboratively (will be working on a team with 4 other Sr UX Researchers). This individual will be responsible for working across 2 different project spaces within the firm's ecommerce space, working closely with product owners and digging in to understand requirements/needs to guide research.

Primary Responsibilities

• Define and measure quantitative UX goals and metrics to assess and "success" across our digital experiences.
• Identify and frame strategic problems, own the research lifecycle, translate insights to influence both short and long-term product decisions and roadmaps.
• Conduct statistical analysis to extract key insights from data and communicate findings in ways accessible to technical and non-technical audiences.
• Support product teams across software and hardware to plan, launch, and analyze surveys.
• Work closely with XFN partners to demonstrate the value of quantitative user research and guide product direction.
• Demonstrate excellent statistical and scientific judgement, producing rigorous results in a fast-paced environment, and setting a high technical standard.
• Generate and communicate results, crafted for the intended audience.
• Manage and prioritize multiple projects of varying timelines, degrees of complexity, and scope.

Experience & Educational Requirements

• Bachelor's degree in Human-Computer Interaction, Statistics, Psychology, Computer Science, or a related field, or equivalent practical experience.
• 5+ years of experience in an applied research setting, or similar.
• Experience with software tools for gathering (Qualtrics, survey tools, Medallia, Full Story, Glass Box, etc.), analyzing (SPSS, SQL, SAS), and presenting key data visualizations (Powerpoint, Figma, etc.).
• Experience with product research, either in an end-to-end, usability, or generative setting.
• A portfolio demonstrating past work experience and deliverables.

Other Qualifications

• Deep empathy, creativity, and problem-solving experience.
• Deep experience planning and conducting qualitative and quantitative research for complex applications.
• Strong strategic research skills, with the ability to develop and deliver a research strategy.
• Expert ability to plan and conduct discovery and research activities, strong presentation skills, and a focus on ensuring insights are implemented into the best user experience.
• Strong presence, including ability to partner with, and effectively influence, product and engineering leaders.
• Skilled at communicating verbally and in writing to diverse audiences.
• Proactive self-starter: assertive and able to ensure that Usability Design principles are adhered to.
• Strong prioritization skills and ability to quickly re-prioritize in a dynamic environment.
• Analytical mindset and creativity to balance detailed problem solving with 'big picture' strategic view.
• Proficiency with research tools for various research purposes, such as Qualtrics, UserTesting, Userlytics, etc.
• Familiarity with design tools, such as Figma, Protopie, etc.