Video On Demand Technician 2 Job at Comcast in Centennial

Join our award‑winning technology team at Comcast, a Fortune 30 global media and technology company. In this role, you will play a vital role in ensuring the accurate and timely delivery of media assets and metadata across our video‑on‑demand (VOD) platforms.

Job Summary

As a Video On Demand Technician you will work closely with content partners, internal teams, and VOD Coordinators to uphold quality standards and maintain operational efficiency. This role requires a detail‑oriented professional with strong technical acumen, excellent communication skills, and a proactive approach to problem‑solving.

Key Responsibilities

• Content Publishing: Ensure all media assets and metadata are published to production environments in alignment with established service level agreements (SLAs).
• Quality Assurance: Validate incoming media and metadata for accuracy and completeness; collaborate with content providers to resolve discrepancies and ensure compliance with technical specifications.
• Metadata Management: Identify and correct missing or inaccurate metadata to support proper asset placement, discoverability, and display.
• Standards Compliance: Confirm that all content adheres to current formatting, delivery, and metadata standards.
• Partner Coordination: Receive and process media deliveries from content partners, ensuring timely and accurate ingestion into systems.
• Operational Support: Assist VOD Coordinators by investigating and resolving issues identified during content review.
• Delivery Audits: Perform regular audits by comparing scheduled delivery lists against received assets to ensure completeness and accuracy.
• Issue Resolution: Leverage daily metrics and reporting tools to identify delivery gaps and proactively address issues with content partners.
• Relationship Management: Build and maintain strong working relationships with content partners and internal stakeholders to support seamless operations.
• Escalation & Troubleshooting: Address technical and operational issues within the video operations workflow, escalating as necessary to ensure timely resolution.

Skills & Experience Requirements

• Analytical & Troubleshooting Skills: Proven ability to identify root causes, resolve issues efficiently, and maintain high standards of accuracy.
• Technical Proficiency: Comfortable working with Microsoft Office Suite (Excel, Outlook, Word) and basic operating system functions, including network and drive mappings.
• Organizational Excellence: Capable of managing multiple priorities, maintaining focus under pressure, and responding promptly to communications across email, Slack, Teams, and other platforms.
• Adaptability: Able to adjust to shifting business needs and prioritize tasks effectively in a dynamic environment.
• Flexible Availability: Willingness to work evenings, weekends, and holidays as needed to support operational demands.

Benefits

• Medical & Dental
• 401(k) Savings Plan
• Generous paid time off
• Life Milestones – from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.
• Courtesy Services – We offer all of our full‑time employees in serviceable areas free digital TV and internet.
• Learn more at jobs.comcast.com/life-at-comcast/benefits
• We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.