Content Curator Job at InterContinental Hotels Group in Atlanta

Your day to day

Work with platform and tech support leads to contribute to policy and operations

Assist in the end-to-end lifecycle management of media assets and copy

Review content submissions, including approvals, rejections, routing, exceptions as needed

Handle content enhancement requests or escalations

Work with support teams to improve auto-responses and FAQs and reduce volume of L2 tickets

Support the training of new and existing users and assist in developing training materials

Maintain content standards and requirements for all media, text, and data and their uniform application across all hotel properties globally

Enforce governance of data and file standards, ensuring compliance with established guidelines

Optimize data associations and relationships for peak performance

Perform quality control audits and manual corrections to submitted content when necessary

Assist in managing access and permissions and handling exceptions or disputes

Make recommendations to Platform Lead for improvements based on user feedback

Provide support for special projects and requests from executive leadership as needed

Maximize use of AI and machine learning within the existing tech stack

Help marketers maximize their investment in images, videos, design, photography, graphics, and other rich media support

What we need from you

7+ years of direct experience leading teams in business affairs, studio management, operational excellence, or related systems

Deep knowledge of modern media formats, and omni-channel media requirements

Experience with metadata management

Experience with fundamentals of project management

Excellent verbal and presentation skills

Knowledge of current tools and industry trends in content management, with an emphasis on e-comm and marcom applications (informational and transactional)

Knowledge of Microsoft Office, Sharepoint, Doc360 and ServiceNow a plus

Hospitality industry experience is a plus but not required

Location

–Atlanta, GA; Our hybrid work structure is an expectation of three (3) days a week in office. This expectation may be adjusted to evolve with the changing needs of the business.

The salary range for this role is $46,226.00 to $87,000.00

This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.

• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.