Content Curator Job at IHG Hotels & Resorts in Atlanta

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Overview

The Content Curator will be responsible for the administration, curation, and optimization of written content and media files across the enterprise content management platform, with a specific focus on commercial performance of those assets for hotel owners.

Responsibilities

• Work with platform and tech support leads to contribute to policy and operations
• Assist in the end-to-end lifecycle management of media assets and copy
• Review content submissions, including approvals, rejections, routing, exceptions as needed
• Handle content enhancement requests or escalations
• Work with support teams to improve auto-responses and FAQs and reduce volume of L2 tickets
• Support the training of new and existing users and assist in developing training materials
• Maintain content standards and requirements for all media, text, and data and their uniform application across all hotel properties globally
• Enforce governance of data and file standards, ensuring compliance with established guidelines
• Optimize data associations and relationships for peak performance
• Perform quality control audits and manual corrections to submitted content when necessary
• Assist in managing access and permissions and handling exceptions or disputes
• Make recommendations to Platform Lead for improvements based on user feedback
• Provide support for special projects and requests from executive leadership as needed
• Maximize use of AI and machine learning within the existing tech stack
• Help marketers maximize their investment in images, videos, design, photography, graphics, and other rich media support

What We Need From You

• 7+ years of direct experience leading teams in business affairs, studio management, operational excellence, or related systems
• Deep knowledge of modern media formats, and omni-channel media requirements
• Experience with metadata management
• Experience with fundamentals of project management
• Excellent verbal and presentation skills
• Knowledge of current tools and industry trends in content management, with an emphasis on e-comm and marcom applications (informational and transactional)
• Knowledge of Microsoft Office, Sharepoint, Doc360 and ServiceNow a plus
• Hospitality industry experience is a plus but not required

Location

Atlanta, GA; Our hybrid work structure is an expectation of three (3) days a week in office. This expectation may be adjusted to evolve with the changing needs of the business.

Salary and Benefits

The salary range for this role is $46,226.00 to $87,000.00. This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.

Application Note

Don\'t quite meet every single requirement, but still believe you\'d be a great fit for the job? We\'ll never know unless you hit the \'Apply\' button. Start your journey with us today.

Important information

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and deterministic. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company\'s sole discretion unless and until paid and may be modified at the Company\'s sole discretion, consistent with the law.
• If you require reasonable accommodation during the application process, please click here.
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.

Seniorities and Employment

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: Hospitality

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