Principal, Experience Design Job at PayPal in San Jose

Principal, Experience Design

PayPal invites you to join the Workshop Innovation team as a hands‑on design leader shaping the future of biometric payments. Imagine a world where payments happen from mobile devices to in‑store experiences completely driven by your presence.

Company Overview

PayPal has been revolutionizing commerce globally for more than 25 years. We create innovative experiences that make moving money, selling, and shopping simple, personalized, and secure. We connect hundreds of millions of merchants and consumers, enabling them to transact, complete payments, and manage risk.

Job Description Summary

As a Principal, Experience Design, you will reimagine the payment journey for merchants and consumers, combining physical and digital experiences. The role focuses on strategic thinking, creative vision, and a relentless focus on customer outcomes while influencing high‑level executive decisions.

Essential Responsibilities

• Establish overall strategy for user experience initiatives.
• Negotiate and influence senior executive decision‑making.
• Identify and resolve unique situations of substantial significance in UI and interaction design.
• Allocate resources responsibly and apply creativity to enhance user and customer experiences across digital and physical products.
• Lead the development of user experience strategies that resonate with target audiences.
• Support and mentor less‑experienced roles to provide an example of innovation, excellence, and day‑to‑day learning.

Expected Qualifications

• Minimum 15 years of relevant work experience and a bachelor's degree or equivalent.

Preferred Qualifications

• Define and establish standards in biometric payment experiences.
• Navigate senior‑level decision‑making processes to align innovative ideas with organizational goals.
• Address complex and highly impactful challenges related to UI and interaction design.
• Deliver high‑quality, market‑ready designs while shaping the approach of larger product design teams.
• Spearhead user experience strategies that resonate deeply with the target audience, ensuring solutions remain intuitive and customer‑centric.

Compensation and Benefits

Base salary: $188,000 to $323,950 annually. PayPal offers an annual performance bonus, equity, and comprehensive medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

Benefits and Working Model

PayPal offers a hybrid work model: 3 days in the office and 2 days at the choice of PayPal office or home workspace.

Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. PayPal will provide reasonable accommodations for qualified individuals with disabilities.

Contact

To submit an application, visit https://careers.paypal.com. If you are unable to submit an application because of incompatible assistive technology or a disability, contact paypalglobaltalentacquisition@paypal.com.