Optum
Contact Center Supervisor (NYCHH) - San Juan, PR
Join to apply for the
Contact Center Supervisor (NYCHH) - San Juan, PR
role at
Optum .
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.
Caring. Connecting. Growing together.
Primary Responsibilities
Be a motivational leader, contributing to a positive team environment and sharing opportunities to improve team morale and engagement.
Provide standard performance reports (e.g., scorecards) to update relevant internal stakeholders.
Conduct regular meetings with Senior Operations to review and discuss updates on outstanding issues (e.g., project implementation readiness, compliance and/or quality audit results, out‑of‑compliance issues, staffing issues).
Plan, prioritize, organize and complete work to meet established objectives.
Oversee the non‑clinical staff within operations, including training, mentoring, and counseling.
Maintain and evaluate staff performance and attendance.
Improve quality of care by performing and reviewing competencies and implementing appropriate action plans as needed to bring staff to standards of care.
Ensure workflows are maintained, case management is efficient, and quality of care is delivered.
Develop and implement policies and workflows to meet the daily needs of the practice to increase provider satisfaction, decrease errors and improve quality of care.
Work routinely with management to provide feedback.
Other duties may apply.
ENGLISH PROFICIENT ASSESSMENT WILL BE REQUIRED AFTER APPLICATION.
Required Qualifications
2+ years of experience as an Operations Supervisor or similar role.
1+ years of experience in a production environment and inventory management.
Microsoft Excel proficiency (filter, sort, create and edit spreadsheets).
Candidates must be able to work during standard business operating hours, Monday through Friday, between 8:00 AM and 7:00 PM. Please note that this is a 24/7 operational environment, and based on business needs, weekends, holidays, or shifts outside the stated hours may be required.
Proficient in verbal and written English skills.
Preferred Qualifications
Experience in the healthcare industry.
Training experience.
Proof of solid analytical skills and problem solving.
Demonstrated ability to utilize complex database systems and production platforms simultaneously.
Ability to work independently and as a team player.
Ability to multitask, including understanding multiple products and multiple levels of benefits within each product.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone—of every race, gender, sexuality, age, location, and income—deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.
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Contact Center Supervisor (NYCHH) - San Juan, PR
role at
Optum .
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.
Caring. Connecting. Growing together.
Primary Responsibilities
Be a motivational leader, contributing to a positive team environment and sharing opportunities to improve team morale and engagement.
Provide standard performance reports (e.g., scorecards) to update relevant internal stakeholders.
Conduct regular meetings with Senior Operations to review and discuss updates on outstanding issues (e.g., project implementation readiness, compliance and/or quality audit results, out‑of‑compliance issues, staffing issues).
Plan, prioritize, organize and complete work to meet established objectives.
Oversee the non‑clinical staff within operations, including training, mentoring, and counseling.
Maintain and evaluate staff performance and attendance.
Improve quality of care by performing and reviewing competencies and implementing appropriate action plans as needed to bring staff to standards of care.
Ensure workflows are maintained, case management is efficient, and quality of care is delivered.
Develop and implement policies and workflows to meet the daily needs of the practice to increase provider satisfaction, decrease errors and improve quality of care.
Work routinely with management to provide feedback.
Other duties may apply.
ENGLISH PROFICIENT ASSESSMENT WILL BE REQUIRED AFTER APPLICATION.
Required Qualifications
2+ years of experience as an Operations Supervisor or similar role.
1+ years of experience in a production environment and inventory management.
Microsoft Excel proficiency (filter, sort, create and edit spreadsheets).
Candidates must be able to work during standard business operating hours, Monday through Friday, between 8:00 AM and 7:00 PM. Please note that this is a 24/7 operational environment, and based on business needs, weekends, holidays, or shifts outside the stated hours may be required.
Proficient in verbal and written English skills.
Preferred Qualifications
Experience in the healthcare industry.
Training experience.
Proof of solid analytical skills and problem solving.
Demonstrated ability to utilize complex database systems and production platforms simultaneously.
Ability to work independently and as a team player.
Ability to multitask, including understanding multiple products and multiple levels of benefits within each product.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone—of every race, gender, sexuality, age, location, and income—deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.
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