Salem Hospital NSMC
Communications Center Operator Representative I Full Time
Salem Hospital NSMC, Boston, Massachusetts, United States, 02108
Communications Center Operator Telecommunications Rep I
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary The Opportunity Communications Center Operator Telecommunications Rep I is a vital member of the MGB Digital Team providing exceptional Customer Service to our customers. MGB offers great training and comprehensive benefits! Shifts required: Monday - Friday 8:30 AM - 5:00 PM EST. The Operator performs various clerical duties and operate computer equipment including the switchboard console, alpha mate pager, voice-paging system, portable radios, and cellular telephone and provide information to callers and visitors. What You'll Do Handles both incoming and outgoing calls with speed and accuracy. Demonstrates familiarity with all code-emergency situations and the appropriate procedure to alert proper personnel and record occurrences as required. Acts as central control for mobile pagers, take and relay messages as required. Respond to various alarm systems located at the switchboard. Issues keys that are kept at the switchboard to authorized personnel. Maintain an accurate log as to the disposition of these keys. Compiles on-call information for hospital personnel and all meetings scheduled in the building. Resolves discrepancies and refer all others to the appropriate department. Qualifications High School Diploma or Equivalent required Customer service experience Call-center experience 2-3 years preferred Exceptional Customer service skills and communication skills Commitment to demonstrate consistent outstanding customer service. Confident to quickly assess situations and make reasonable judgement decisions. Must be able to prioritize and organize rationally. Working Model Requirements Shifts required: Monday - Friday 8:30 AM - 5:00 PM ET Onsite required, and after training hybrid options may be available or discussed Remote Type Onsite Work Location 75 Francis Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.36 - $22.34/Hourly Grade 1 EEO Statement Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary The Opportunity Communications Center Operator Telecommunications Rep I is a vital member of the MGB Digital Team providing exceptional Customer Service to our customers. MGB offers great training and comprehensive benefits! Shifts required: Monday - Friday 8:30 AM - 5:00 PM EST. The Operator performs various clerical duties and operate computer equipment including the switchboard console, alpha mate pager, voice-paging system, portable radios, and cellular telephone and provide information to callers and visitors. What You'll Do Handles both incoming and outgoing calls with speed and accuracy. Demonstrates familiarity with all code-emergency situations and the appropriate procedure to alert proper personnel and record occurrences as required. Acts as central control for mobile pagers, take and relay messages as required. Respond to various alarm systems located at the switchboard. Issues keys that are kept at the switchboard to authorized personnel. Maintain an accurate log as to the disposition of these keys. Compiles on-call information for hospital personnel and all meetings scheduled in the building. Resolves discrepancies and refer all others to the appropriate department. Qualifications High School Diploma or Equivalent required Customer service experience Call-center experience 2-3 years preferred Exceptional Customer service skills and communication skills Commitment to demonstrate consistent outstanding customer service. Confident to quickly assess situations and make reasonable judgement decisions. Must be able to prioritize and organize rationally. Working Model Requirements Shifts required: Monday - Friday 8:30 AM - 5:00 PM ET Onsite required, and after training hybrid options may be available or discussed Remote Type Onsite Work Location 75 Francis Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.36 - $22.34/Hourly Grade 1 EEO Statement Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.