Massachusetts General Hospital
Communications Center Operator Representative I Full Time
Massachusetts General Hospital, Boston, Massachusetts, us, 02298
Site: Mass General Brigham Incorporated
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary The Opportunity
Communications Center Operator Telecommunications Rep I is a vital member of the MGB Digital Team providing exceptional Customer Service to our customers. MGB offers great training and comprehensive benefits!
Shifts Shifts required: Monday - Friday 8:30 AM - 5:00 PM EST
What You’ll Do
Handles both incoming and outgoing calls with speed and accuracy.
Demonstrates familiarity with all code-emergency situations and the appropriate procedure to alert proper personnel and record occurrences as required. Code situations include but are not limited to medical emergency, security alert, fire, and disaster.
Acts as central control for mobile pagers, taking and relaying messages as required.
Responds to various alarm systems located at the switchboard.
Issues keys that are kept at the switchboard to authorized personnel. Maintains an accurate log as to the disposition of these keys.
Compiles on-call information for hospital personnel and all meetings scheduled in the building.
Resolves discrepancies and refers all others to the appropriate department.
Qualifications
High School Diploma or Equivalent required
Customer service experience
Call-center experience 2-3 years preferred
Exceptional Customer service skills and communication skills
Commitment to demonstrate consistent outstanding customer service.
Confident to quickly assess situations and make reasonable judgement decisions.
Must be able to prioritize and organize rationally.
Working Model Requirements
Shifts required: Monday - Friday 8:30 AM - 5:00 PM ET
Onsite required, and after training hybrid options may be available or discussed
Remote Type Onsite
Work Location 75 Francis Street
Scheduled Weekly Hours 40
Employee Type Regular
Work Shift Day (United States of America)
Pay Range $17.36 - $22.34/Hourly
Grade 1
EEO Statement Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People‑Focused, half Performance‑Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
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Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary The Opportunity
Communications Center Operator Telecommunications Rep I is a vital member of the MGB Digital Team providing exceptional Customer Service to our customers. MGB offers great training and comprehensive benefits!
Shifts Shifts required: Monday - Friday 8:30 AM - 5:00 PM EST
What You’ll Do
Handles both incoming and outgoing calls with speed and accuracy.
Demonstrates familiarity with all code-emergency situations and the appropriate procedure to alert proper personnel and record occurrences as required. Code situations include but are not limited to medical emergency, security alert, fire, and disaster.
Acts as central control for mobile pagers, taking and relaying messages as required.
Responds to various alarm systems located at the switchboard.
Issues keys that are kept at the switchboard to authorized personnel. Maintains an accurate log as to the disposition of these keys.
Compiles on-call information for hospital personnel and all meetings scheduled in the building.
Resolves discrepancies and refers all others to the appropriate department.
Qualifications
High School Diploma or Equivalent required
Customer service experience
Call-center experience 2-3 years preferred
Exceptional Customer service skills and communication skills
Commitment to demonstrate consistent outstanding customer service.
Confident to quickly assess situations and make reasonable judgement decisions.
Must be able to prioritize and organize rationally.
Working Model Requirements
Shifts required: Monday - Friday 8:30 AM - 5:00 PM ET
Onsite required, and after training hybrid options may be available or discussed
Remote Type Onsite
Work Location 75 Francis Street
Scheduled Weekly Hours 40
Employee Type Regular
Work Shift Day (United States of America)
Pay Range $17.36 - $22.34/Hourly
Grade 1
EEO Statement Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People‑Focused, half Performance‑Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
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