Inside Higher Ed is hiring: University Library Technician in Fayetteville

University Library Technician

Position number: 001435
Posting number: 0402543
Department: Library Services
Salary range: $33,540 – $41,585

Primary Purpose of the Position: The primary purpose of this position is to provide effective Circulation services using the library’s integrated library system and SpringShare to charge and discharge resources. The position holder also handles queries and the circulation of materials at the public service desk. The position assumes the responsibility of the Circulation department supervisor in the absence of the Head of Access Services. Possesses the ability to interact in an effective and courteous manner with students, faculty, and staff, in a diverse, multicultural, and nontraditional academic environment and with a wide range of public patrons and institutional contacts.

Key Responsibilities: Manages the Library’s circulating collections, including the Main Stacks, Curriculum Lab, Juvenile Fiction, and public spaces. Provides supervision of Access Services staff by planning, scheduling, and training work‑study students and staff in the management of the library stacks and collections, the scheduling of the library’s public spaces, and the charge and discharge of the library collections and technology lending in the library’s integrated library system and SpringShare. Conducts inventory and utilizes results to monitor collections. Submits a list of missing, lost, or damaged items to the Head of Access Services for reorder. Manages the space counts of library spaces and other related statistics kept by Access Services, including gate counts, bookstore returns, internal circulation, and technology usage. Ensures sweeps of spaces are done throughout the library a minimum twice a day. Works assigned schedule and performs other tasks as assigned.

Working Hours: Monday through Friday, 8:00 a.m. to 5:00 p.m. and 9:00 a.m. to 6:00 p.m., with required rotating weekend work as needed.

Minimum Education and Experience Requirements: Completion of high school and two years of experience in office support, preferably as a library technician in a library.

Knowledge, Skills and Abilities:

• Program/Technical: Demonstrates specialized knowledge of circulation policies and procedures. Demonstrates effective use of the circulation module of the OCLC WMS, SpringShare equipment modules, and WMS ILL software. Updates records with financial and address information, and creates and updates bibliographic records for check‑out purposes and for stacks maintenance with missing or located materials. Has a detailed knowledge and understanding of the Library of Congress Classification system and how items are to be arranged and shelved. Analyzes collection growth and develops plans to accommodate the growth in program areas that are added to the curriculum. Interprets and enforces university and library policies and procedures.
• Client/Patron Service: Independently provides general and specific information to assist users with inquiries regarding the content of the different library collections, related circulation and ILL policies. Assists patrons with their research inquiries utilizing the technology available through OCLC WMS, the online catalog, Springshare, ILL, databases and online resources. Refers questions to reference desk or appropriate place or person when necessary.
• Data/Information/Records Management: Records, compiles and produces reports that analyze data taken from several sources which reflect collection usage, shelving of new titles, stacks items superseded; and inquiries from patrons about the Library’s collections. Submits monthly statistical and narrative reports to the supervisor including projections for collection growth and possible housing and space issues in the collection. Identifies materials to be sent to the bindery or performs minor repairs in-house.
• Instruction: Instructs users on the basic guidelines, policies and procedures for the proper use and handling of materials in the library’s collections, use of library spaces and services and using ILL. Develops basic instructional materials or finding aids.
• Communication (Presentations, Oral and Written): Greets and communicates clearly to library users about services, policies and procedures in the use of the collection. Answers questions promptly or refers patrons asking more complex questions. Draws up plans to communicate to library administration needed projects in the library’s physical collections, and spaces.
• Planning and Organizing Work/Supervision: Directs training, supervising and evaluating student workers. Ensures quality control of the shelvers’ work in shifting and shelving and circulation of library resources. Oversees assigned tasks given to departmental members and provides feedback on their work. Supervises the circulation desk during evening and weekend rotation.

Special Instructions to Applicants: This is a repost; previous applicants do not have to reapply.

Notice to Applicants: Please make sure that the work history listed on your application is identical to the work history listed on your resume. The application must be filled out completely, do not use the phrase “see resume.” Please list at least three (3) professional references to include a current supervisor. References will only be contacted if you are selected for the position and with your permission.

Closing Date: 11/09/2025

EEO Statement: This position is subject to the successful completion of an employment background check, including a criminal background check, employment verification, reference checks, license verification (if applicable), academic verification and credit history check (if applicable). Fayetteville State University is committed to equality of educational opportunity and employment and does not discriminate based on race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, genetic information or veteran status. The University values diversity and actively seeks to recruit talented individuals from diverse backgrounds. Fayetteville State University is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for its openings.

Quick Link: https://jobs.uncfsu.edu/postings/27326