Technical Writer Job at Global Technical Talent, an Inc. 5000 Company in Raleigh

Primary Job Title: Technical Writer

Alternate/Related Job Titles:

• Documentation Specialist
• Technical Communications Analyst
• Information Developer

Location: Raleigh, NC

Onsite Flexibility: Onsite

Contract Details:

• Position Type: Contract
• Contract Duration: 10 months
• Start: As Soon As Possible

Job Summary

We are seeking an experienced Technical Writer to identify and document requirements for a case and incident management system within the Corporate Real Estate department under Corporate Security. The writer will lead efforts to identify suitable systems, oversee onboarding and implementation, and manage the transfer of legacy case and incident data. As part of one of the nation’s largest banks— with over 17,000 employees and $200 billion in assets— you’ll help ensure accurate, compliant, and efficient security documentation for both technical and non-technical audiences.

Key Responsibilities

• Identify and document functional and technical requirements for case and incident management systems.
• Lead system evaluation, onboarding, and implementation activities.
• Manage migration of historical case and incident data into the new system.
• Develop and maintain clear, concise, and accurate security process documentation for diverse audiences.
• Collaborate with internal and external stakeholders and subject matter experts to analyze information needs and create updated standards and processes.
• Provide writing and editing services for physical security-related standards, instructions, and design documentation.

Required Experience

• 4+ years as a Technical Writer supporting banking operations.
• Proven experience in Operational Risk Management and RCSA Development.
• Strong background in Cybersecurity, Physical Security, and Threat/Incident Case Management Systems.

Nice-to-Have Experience

• Prior experience in the banking or financial services industry.
• Ability to work independently in a fast-paced environment with multiple priorities.

Required Skills

• Technical Writing & Documentation
• Case and Incident Management Systems
• Operational Risk Management

Preferred Skills

• Cybersecurity & Physical Security Principles
• Data Migration & Implementation
• RCSA Development
• Collaboration & Communication Skills

Additional Skills

• Security standards and process documentation
• Editing and compliance writing
• Large-scale system onboarding

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

About the Client

Providing comprehensive banking products and services for individuals and businesses for over 125 years. We empower families and businesses to achieve their financial goals with reliable service and stability.

About GTT

GTT is a minority‑owned staffing firm and a subsidiary of Chenega Corporation, a Native American‑owned company in Alaska. As a Native American‑owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients include Fortune 500 banking, insurance, financial services, and technology companies, along with major life sciences, biotech, utility, and retail organizations across the US and Canada.

Job Number: 25-27196 #gttjobs