ALTEN
KA44IA-Inside Customer Service Representative A - K30-Marketing and Sales-Genera
ALTEN, Miami, Florida, us, 33222
KA44IA-Inside Customer Service Representative A - K30-Marketing and Sales-General K30-Marketing and Sales-General
Miami, FL $48,000.00-$70,000.00 1 week ago
Job Description Boeing Global Services (BGS) Training Solutions is seeking a Customer Support Specialist to join our Miami Florida Campus. With over 15,000 customers and visitors per year, we are looking to expand our team. You will serve as the initial point of contact for the Miami Campus, checking in and verifying documentation, and or training, for guests from around the world. The campus handles flight training and maintenance programs for customers from multiple airlines. This position is expected to be 100% onsite.
Position responsibilities
Responding to visitor/customer queries and needs
Ensure TSA verification and requirements are met
Ensures all audit requirements are in compliance
Verifying training rosters
Handling urgent schedule/training adjustments
Leading VIP & regulatory authority visits to the campus from around the world
Set up classrooms and review schedules
Send schedules to customers and upload student information
Basic Qualifications (Required Skill/Experience)
3+ years of experience in customer support services and document compliance related fields
3+ years of experience working in a multi-functional team environment
Experience in data analysis
Proficiency with the Microsoft Office tool suite (Excel, Word, PowerPoint)
Preferred Qualifications (Desired Skills/Experience)
Experience working in a fast-paced and deadline-driven environment
Experience implementing process and/or strategy improvements and an applied understanding of Lean practices
Experience in a role requiring strategic planning
Interpersonal skills, teamwork, and customer focus are essential to be successful in the role.
Typical Education & Experience Education/experience typically acquired through basic education (e.g. High School diploma/GED) and typically 1 or more years' related work experience or an equivalent combination of education and experience (e.g. vocational school/Associate).
Day to day
Will be sorting through student case records and TSA compliance, physically sitting at the front desk – complete customer facing role.
This person will work regulatory items with customers.
Must Haves
Customer or client facing background
Excel and Microsoft office
Organized, attention to detail
Compliance or regulatory background (does not need to be TSA, FAA, or aviation background, last resource was from a medical regulatory background and was great)
Seniority level Mid-Senior level
Employment type Full-time
Job function Other
Industries IT Services and IT Consulting
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Job Description Boeing Global Services (BGS) Training Solutions is seeking a Customer Support Specialist to join our Miami Florida Campus. With over 15,000 customers and visitors per year, we are looking to expand our team. You will serve as the initial point of contact for the Miami Campus, checking in and verifying documentation, and or training, for guests from around the world. The campus handles flight training and maintenance programs for customers from multiple airlines. This position is expected to be 100% onsite.
Position responsibilities
Responding to visitor/customer queries and needs
Ensure TSA verification and requirements are met
Ensures all audit requirements are in compliance
Verifying training rosters
Handling urgent schedule/training adjustments
Leading VIP & regulatory authority visits to the campus from around the world
Set up classrooms and review schedules
Send schedules to customers and upload student information
Basic Qualifications (Required Skill/Experience)
3+ years of experience in customer support services and document compliance related fields
3+ years of experience working in a multi-functional team environment
Experience in data analysis
Proficiency with the Microsoft Office tool suite (Excel, Word, PowerPoint)
Preferred Qualifications (Desired Skills/Experience)
Experience working in a fast-paced and deadline-driven environment
Experience implementing process and/or strategy improvements and an applied understanding of Lean practices
Experience in a role requiring strategic planning
Interpersonal skills, teamwork, and customer focus are essential to be successful in the role.
Typical Education & Experience Education/experience typically acquired through basic education (e.g. High School diploma/GED) and typically 1 or more years' related work experience or an equivalent combination of education and experience (e.g. vocational school/Associate).
Day to day
Will be sorting through student case records and TSA compliance, physically sitting at the front desk – complete customer facing role.
This person will work regulatory items with customers.
Must Haves
Customer or client facing background
Excel and Microsoft office
Organized, attention to detail
Compliance or regulatory background (does not need to be TSA, FAA, or aviation background, last resource was from a medical regulatory background and was great)
Seniority level Mid-Senior level
Employment type Full-time
Job function Other
Industries IT Services and IT Consulting
#J-18808-Ljbffr