Baptist Memorial Health Care is hiring: Technician-Video Monitoring in Memphis

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Job Summary

Provides virtual observation of selected patients to promote and protect the patient’s safety as directed and in accordance with BMHCC policies and procedure. Performs other duties as assigned. Works under supervision of a nurse manager and under direct supervision of shift leader.

Responsibilities

• Remotely and continually observes multiple patients for the purpose of identifying behaviors which are potentially hazardous to patient or others.
• Identifies safety concerns, documents safety‑related observations and communicates patient’s needs and concerns to nursing unit staff.
• Recognizes and verbally intervenes/interacts with patient in a professional and compassionate manner to redirect behavior that leads to potential or actual threat to patient’s safety. Immediately alerts nursing staff when physical intervention is required.
• Accurately documents observations, interventions, and events in tele‑sitting software according to defined procedures.
• Participates in ongoing educational activities.
• Completes assigned goals.

Experience

Minimum Required

• 1 year experience in a healthcare role requiring direct, professional, and compassionate communication with patients and families (e.g., nursing home, skilled nursing facility, hospital, home care, phlebotomy, transporter).

Education

Minimum Required

• High‑school diploma or GED. Skill in communicating clearly and effectively using standard English in written, oral, and verbal format. Skill to record information accurately as necessary to perform job duties.

Preferred/Desired

• Approved nursing, medical assistant, or other allied health course is preferred but not required.

Special Skills

• Ability to sit for long periods, focus, multi‑task and observe multiple patients at one time. Computer literacy, critical thinking skills, assertive, organized, professional.
• Clear speaking voice over microphone.

Preferred/Desired

• Bilingual/multilingual desired but not required.
• Knowledge of medical terminology desired but not required.

Licensure

Not specified.