Puente Hills Hyundai
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Service Writer/Advisor
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Puente Hills Hyundai 6 months ago Be among the first 25 applicants Join to apply for the
Service Writer/Advisor
role at
Puente Hills Hyundai Looking for an experienced writer/advisor to join our team. The position is full-time with benefits including medical/dental/401k
Responsibilities
Maintain Customer Service Index (CSI) rating as set by dealership service manager Responsible for the entire customer service experience from the service drive until vehicle is turned back over to the customer Schedule appointments and generate estimates Advise customers on the care of their vehicles and the value of maintenance in accordance with the manufacturer’s specifications Effectively communicate to the customer the timeline of repair and maintenance Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time Document repair and maintenance changes on repair order in the approved manner Resolve customer complaints and questions Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele
Qualifications
Minimum high school diploma or GED equivalent required At least six months to one year automotive industry or related experience and/or training Broad knowledge of new vehicle technologies Excellent customer service skills Ability to be analytical and multi-task Ability to work with little supervision Self-motivated enthusiastic presence in a team environment Strong written and communication skills Consistent and stable work history Valid driver’s license and clean driving record Professional appearance and work ethic female friendly dealer :)
Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Motor Vehicle Manufacturing Referrals increase your chances of interviewing at Puente Hills Hyundai by 2x Sign in to set job alerts for “Service Writer” roles.
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Service Writer/Advisor
role at
Puente Hills Hyundai 6 months ago Be among the first 25 applicants Join to apply for the
Service Writer/Advisor
role at
Puente Hills Hyundai Looking for an experienced writer/advisor to join our team. The position is full-time with benefits including medical/dental/401k
Responsibilities
Maintain Customer Service Index (CSI) rating as set by dealership service manager Responsible for the entire customer service experience from the service drive until vehicle is turned back over to the customer Schedule appointments and generate estimates Advise customers on the care of their vehicles and the value of maintenance in accordance with the manufacturer’s specifications Effectively communicate to the customer the timeline of repair and maintenance Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time Document repair and maintenance changes on repair order in the approved manner Resolve customer complaints and questions Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele
Qualifications
Minimum high school diploma or GED equivalent required At least six months to one year automotive industry or related experience and/or training Broad knowledge of new vehicle technologies Excellent customer service skills Ability to be analytical and multi-task Ability to work with little supervision Self-motivated enthusiastic presence in a team environment Strong written and communication skills Consistent and stable work history Valid driver’s license and clean driving record Professional appearance and work ethic female friendly dealer :)
Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Motor Vehicle Manufacturing Referrals increase your chances of interviewing at Puente Hills Hyundai by 2x Sign in to set job alerts for “Service Writer” roles.
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#J-18808-Ljbffr