Discount Tire
Customer Communications Product Analyst II (RITM0455429)
Discount Tire, Scottsdale, Arizona, us, 85261
Customer Communications Product Analyst II
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Customer Communications Product Analyst II
role at
Discount Tire
Overview Here at Discount Tire, we celebrate the spirit of our people with extraordinary pride and enthusiasm. Our business has been growing for more than 60 years and now is the best time in our history to join us. We are opening more locations every year and we are always looking for qualified individuals to join us in our growth. We are a company that promotes from within, both in our retail and corporate operations.
Responsibilities
Define Vision and Roadmap: Establish and champion the product vision for transactional customer communication channels (email, SMS, push notifications); develop a prioritized roadmap including new and optimized experiences using customer behavior to send triggered and curated journeys.
Backlog & Execution: Translate business goals into clear epics, user stories, and acceptance criteria; prioritize enhancements to campaigns, templates, personalization, and automation features that improve customer experience and operational efficiency.
Cross-Functional Collaboration: Work closely with Customer Insights, Digital, Store Experience, Marketing, IT, and Store Operations to deliver initiatives on time and with measurable impact.
Platform & Vendor Management: Oversee email/SMS marketing platforms and partner with internal teams and external vendors to evaluate new capabilities and integrations.
Performance & Compliance: Monitor key performance indicators and ensure all messaging adheres to CAN-SPAM, TCPA, GDPR, and Discount Tire privacy standards.
Continuous Improvement: Use analytics and testing (A/B, multivariate) to drive personalization, optimize send times, and enhance customer engagement; leverage customer insights to improve communications across the tire and service lifecycle.
Qualifications
3-5+ years as a Product Analyst/Owner, Product Manager, CRM Manager, or Marketing Technology lead, preferably in a retail, automotive, or service-oriented environment.
Hands‑on experience with email/SMS platforms such as Salesforce Marketing Cloud, Adobe Campaign, Marketo, Braze, or similar tools.
Strong project management experience and system experience with Jira is required; Agile methodology experience preferred.
Proficiency with Microsoft Office, including Word and Excel is necessary.
Strong communication skills across all levels of the organization.
Ability to manage multiple initiatives simultaneously and implement solutions to complex problems.
Customer service skills with a positive and friendly attitude.
Educational Requirements
Bachelor’s degree in Marketing, Business, Computer Science, or related field (MBA preferred).
CSPO or other Product Owner certifications desired.
Work Days Normal work days are Monday through Friday. Occasional Saturdays and Sundays may be necessary.
Work Hours Normal work hours are 8:00 a.m. to 5:00 p.m. Additional hours may be necessary.
Equal Employment Opportunity Discount Tire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.
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Customer Communications Product Analyst II
role at
Discount Tire
Overview Here at Discount Tire, we celebrate the spirit of our people with extraordinary pride and enthusiasm. Our business has been growing for more than 60 years and now is the best time in our history to join us. We are opening more locations every year and we are always looking for qualified individuals to join us in our growth. We are a company that promotes from within, both in our retail and corporate operations.
Responsibilities
Define Vision and Roadmap: Establish and champion the product vision for transactional customer communication channels (email, SMS, push notifications); develop a prioritized roadmap including new and optimized experiences using customer behavior to send triggered and curated journeys.
Backlog & Execution: Translate business goals into clear epics, user stories, and acceptance criteria; prioritize enhancements to campaigns, templates, personalization, and automation features that improve customer experience and operational efficiency.
Cross-Functional Collaboration: Work closely with Customer Insights, Digital, Store Experience, Marketing, IT, and Store Operations to deliver initiatives on time and with measurable impact.
Platform & Vendor Management: Oversee email/SMS marketing platforms and partner with internal teams and external vendors to evaluate new capabilities and integrations.
Performance & Compliance: Monitor key performance indicators and ensure all messaging adheres to CAN-SPAM, TCPA, GDPR, and Discount Tire privacy standards.
Continuous Improvement: Use analytics and testing (A/B, multivariate) to drive personalization, optimize send times, and enhance customer engagement; leverage customer insights to improve communications across the tire and service lifecycle.
Qualifications
3-5+ years as a Product Analyst/Owner, Product Manager, CRM Manager, or Marketing Technology lead, preferably in a retail, automotive, or service-oriented environment.
Hands‑on experience with email/SMS platforms such as Salesforce Marketing Cloud, Adobe Campaign, Marketo, Braze, or similar tools.
Strong project management experience and system experience with Jira is required; Agile methodology experience preferred.
Proficiency with Microsoft Office, including Word and Excel is necessary.
Strong communication skills across all levels of the organization.
Ability to manage multiple initiatives simultaneously and implement solutions to complex problems.
Customer service skills with a positive and friendly attitude.
Educational Requirements
Bachelor’s degree in Marketing, Business, Computer Science, or related field (MBA preferred).
CSPO or other Product Owner certifications desired.
Work Days Normal work days are Monday through Friday. Occasional Saturdays and Sundays may be necessary.
Work Hours Normal work hours are 8:00 a.m. to 5:00 p.m. Additional hours may be necessary.
Equal Employment Opportunity Discount Tire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.
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