Tap Growth ai
Overview
UX Design Researcher role at Tap Growth ai. Location: South San Francisco, CA. Work Mode: Work From Office. What You'll Do
Support the Experience Design Director in planning and conducting end-to-end customer experience research across the prioritized Experience Operations roadmap. Present research findings at multiple levels within the organization using Design Thinking, Service Design, and Human-Centered Design methodologies. Analyze qualitative data and metrics to identify current state customer experiences, gaps, opportunities, and provide recommendations for competitive brand experiences across the portfolio. Collaborate with the CX Researcher, Sr. Business Analyst, Data Analytics Analyst, and Studio Designers to support transformational opportunities within patient, customer, and employee experience. Contribute to the delivery of UX analysis that underpins the strategic transformation of our brands. What We\'re Looking For
Bachelor’s degree required, preferably in a research-related field such as Human-Centered Design, Human Factors, Information Design, Integrated Design, Psychology, HCI, Interaction Design, Service Design, or related. 6 to 8 years of related experience in CX or UX Research disciplines. Experience working within a human-centered design practice, service design, or CX/UX insights team. Strong foundation in qualitative research with familiarity with quantitative methods and data analysis; proficiency in Mixed Methods UX Research is highly preferred. Excellent written and verbal communication skills with high attention to detail. Qualifications
Ready to shape exceptional user experiences? Apply now and let\'s innovate together! Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries
IT Services and IT Consulting
#J-18808-Ljbffr
UX Design Researcher role at Tap Growth ai. Location: South San Francisco, CA. Work Mode: Work From Office. What You'll Do
Support the Experience Design Director in planning and conducting end-to-end customer experience research across the prioritized Experience Operations roadmap. Present research findings at multiple levels within the organization using Design Thinking, Service Design, and Human-Centered Design methodologies. Analyze qualitative data and metrics to identify current state customer experiences, gaps, opportunities, and provide recommendations for competitive brand experiences across the portfolio. Collaborate with the CX Researcher, Sr. Business Analyst, Data Analytics Analyst, and Studio Designers to support transformational opportunities within patient, customer, and employee experience. Contribute to the delivery of UX analysis that underpins the strategic transformation of our brands. What We\'re Looking For
Bachelor’s degree required, preferably in a research-related field such as Human-Centered Design, Human Factors, Information Design, Integrated Design, Psychology, HCI, Interaction Design, Service Design, or related. 6 to 8 years of related experience in CX or UX Research disciplines. Experience working within a human-centered design practice, service design, or CX/UX insights team. Strong foundation in qualitative research with familiarity with quantitative methods and data analysis; proficiency in Mixed Methods UX Research is highly preferred. Excellent written and verbal communication skills with high attention to detail. Qualifications
Ready to shape exceptional user experiences? Apply now and let\'s innovate together! Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries
IT Services and IT Consulting
#J-18808-Ljbffr