Tap Growth ai is hiring: UX Design Researcher in South San Francisco

Overview

UX Design Researcher role at Tap Growth ai. Location: South San Francisco, CA. Work Mode: Work From Office.

What You'll Do

• Support the Experience Design Director in planning and conducting end-to-end customer experience research across the prioritized Experience Operations roadmap.
• Present research findings at multiple levels within the organization using Design Thinking, Service Design, and Human-Centered Design methodologies.
• Analyze qualitative data and metrics to identify current state customer experiences, gaps, opportunities, and provide recommendations for competitive brand experiences across the portfolio.
• Collaborate with the CX Researcher, Sr. Business Analyst, Data Analytics Analyst, and Studio Designers to support transformational opportunities within patient, customer, and employee experience.
• Contribute to the delivery of UX analysis that underpins the strategic transformation of our brands.

What We\'re Looking For

• Bachelor’s degree required, preferably in a research-related field such as Human-Centered Design, Human Factors, Information Design, Integrated Design, Psychology, HCI, Interaction Design, Service Design, or related.
• 6 to 8 years of related experience in CX or UX Research disciplines.
• Experience working within a human-centered design practice, service design, or CX/UX insights team.
• Strong foundation in qualitative research with familiarity with quantitative methods and data analysis; proficiency in Mixed Methods UX Research is highly preferred.
• Excellent written and verbal communication skills with high attention to detail.

Qualifications

Ready to shape exceptional user experiences? Apply now and let\'s innovate together!

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• IT Services and IT Consulting