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AAA - CSAA Insurance Group

Senior Manager, Innovation Design & Research - Remote

AAA - CSAA Insurance Group, Denver, Colorado, United States

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Employer Industry: Insurance

Why consider this job opportunity:

Opportunity for career advancement and growth within the organization

Work remotely anywhere within the continental U.S.

Competitive total compensation package, including performance bonuses and a 401(k) with company match

>Engaging and innovative work environment focused on employee well‑being and community service Chance to shape the future of user experiences in the insurance industry through cutting‑edge design

What to Expect (Job Responsibilities):

Shape the innovation design and research approach by anticipating future technologies and interaction models

Lead design and research workstreams for innovation projects to ensure human‑centered experiences

Conduct ethnographic research, usability testing, and trend analysis to identify unmet needs and opportunities

Facilitate workshops and co‑creation sessions to translate design insights into impactful narratives

Manage and mentor direct reports in Design & Research, fostering a culture of creativity and continuous learning

What is Required (Qualifications):

Bachelor’s degree required

10+ years of experience in design consulting or UX design

Significant experience in UX, interaction, or product design, with a strong portfolio of innovative work

Proven ability to think at a systems level and translate research into customer‑centric solutions

Exceptional communication and presentation skills, with proficiency in industry‑standard design tools

How to Stand Out (Preferred Qualifications):

Master of Science (M.S.) or Master of Arts (M.A.) in Human‑Computer Interaction (HCI), Interaction Design, or User Experience Design

Strong background in property and casualty (P&C) insurance or financial services

Experience in service design and process design

Familiarity with human‑centered design, AI/automation, and digital transformation approaches

#Insurance #UXDesign #RemoteWork #CareerGrowth #Innovation #DesignLeadership

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