Hyatt Vacation Ownership
AMS Marketing Manager - Tustin
Hyatt Vacation Ownership, Tustin, California, United States, 92681
Overview
Be among the first 25 applicants. Job Summary: Manages the day-to-day activities and develops the overall competence and performance of the marketing workforce through delegation of work and focus on management activities including recruiting, selecting, training, motivating, rewarding, coaching, managing conflict, and generally managing the performance of marketing executives. Analyzes data and reports to monitor tour flow and team/unit performance. Develops, recommends, and implements solutions to increase the number of tours generated. Builds and maintains relationships with sales management and the sales force. Communicates marketing strategies and solutions to the sales force. Responsibilities
Developing & Executing Marketing Strategy: Develop and implement strategic plans to include budget considerations, site goals, and forecasts. Developing Programs for Generating Traffic Flow/Business: Coordinate with marketing operations and other site marketing programs on new initiatives to increase production in channels; develop strategies and incentive programs to meet or exceed budgeted numbers; identify trends when production is not meeting budget expectations and implement solutions. Maintaining, Analyzing, & Communicating Key Reports: Use reports on individual and team production performance (e.g., Confirmations-Experiences per guest, volume-per-guest, close rate, employee satisfaction, Regional Customer Experience Report, Site Daily Flash). Managing Relationships External to Marketing: Build and maintain relationships between sales management and the marketing department to ensure understanding of eligibility requirements or details of participation for generating tours; share marketing information and strategy with the sales force; build partnerships with resort operations, hotel linkage, OPC vendors, etc., where applicable. Managing & Developing the Sales & Marketing Workforce: Prepare for and conduct team meetings; measure performance against goals and hold teams accountable; provide coaching and mentoring; reward and recognize performance; motivate associates; observe strengths and development opportunities; provide on-call support; train/coach using best practices; conduct formal performance reviews and create development plans; manage performance with progressive discipline when necessary; identify and address needs/issues; mediate conflicts; monitor standard practices and update as needed; deliver and coordinate training programs; develop policies and procedures for workflow, lead distribution, reward, recognition, and discipline; familiarize teams with policies and procedures for conducting business. Contributing to the Management of the Enterprise: Understand and abide by state and federal regulations around marketing activity; update plans for management meetings; order, stock, track, and replenish marketing collateral and supplies; perform other duties as assigned. Qualifications
Education And Experience: High School diploma or GED, or 2 years of equivalent work experience; minimum 2 years experience in a similar position. Required Qualifications: Proficiency in reading and writing English (additional language for certain positions); 1 Year T/S Marketing Leadership Experience Preferred; 5 Years of T/S Marketing Experience. Preferred. Travel: Up to 50% travel between San Diego and Orange County required. Other Requirements: Willingness to work weekends and holidays as required by business needs; ability to work in close contact with the general public in sales and marketing situations requiring strong communication and customer service skills; openness to adapt to different cultural contexts based on location; travel 20% to 50% of the time. Competencies & Skills
Leadership: Adaptability, Communication, Professional Demeanor, Problem Solving and Decision Making. Building and Contributing to Teams: Driving for Results, Planning and Organizing. Building Relationships: Coworker Relationships, Customer Relationships, Fostering Inclusion. Generating Organizational Talent and Capability: Organizational Capability, Talent Management. Learning and Applying Personal Expertise: Applied Learning, Business Acumen, Basic Competencies (Job-Specific Computer Skills, Reading, Writing). Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
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Be among the first 25 applicants. Job Summary: Manages the day-to-day activities and develops the overall competence and performance of the marketing workforce through delegation of work and focus on management activities including recruiting, selecting, training, motivating, rewarding, coaching, managing conflict, and generally managing the performance of marketing executives. Analyzes data and reports to monitor tour flow and team/unit performance. Develops, recommends, and implements solutions to increase the number of tours generated. Builds and maintains relationships with sales management and the sales force. Communicates marketing strategies and solutions to the sales force. Responsibilities
Developing & Executing Marketing Strategy: Develop and implement strategic plans to include budget considerations, site goals, and forecasts. Developing Programs for Generating Traffic Flow/Business: Coordinate with marketing operations and other site marketing programs on new initiatives to increase production in channels; develop strategies and incentive programs to meet or exceed budgeted numbers; identify trends when production is not meeting budget expectations and implement solutions. Maintaining, Analyzing, & Communicating Key Reports: Use reports on individual and team production performance (e.g., Confirmations-Experiences per guest, volume-per-guest, close rate, employee satisfaction, Regional Customer Experience Report, Site Daily Flash). Managing Relationships External to Marketing: Build and maintain relationships between sales management and the marketing department to ensure understanding of eligibility requirements or details of participation for generating tours; share marketing information and strategy with the sales force; build partnerships with resort operations, hotel linkage, OPC vendors, etc., where applicable. Managing & Developing the Sales & Marketing Workforce: Prepare for and conduct team meetings; measure performance against goals and hold teams accountable; provide coaching and mentoring; reward and recognize performance; motivate associates; observe strengths and development opportunities; provide on-call support; train/coach using best practices; conduct formal performance reviews and create development plans; manage performance with progressive discipline when necessary; identify and address needs/issues; mediate conflicts; monitor standard practices and update as needed; deliver and coordinate training programs; develop policies and procedures for workflow, lead distribution, reward, recognition, and discipline; familiarize teams with policies and procedures for conducting business. Contributing to the Management of the Enterprise: Understand and abide by state and federal regulations around marketing activity; update plans for management meetings; order, stock, track, and replenish marketing collateral and supplies; perform other duties as assigned. Qualifications
Education And Experience: High School diploma or GED, or 2 years of equivalent work experience; minimum 2 years experience in a similar position. Required Qualifications: Proficiency in reading and writing English (additional language for certain positions); 1 Year T/S Marketing Leadership Experience Preferred; 5 Years of T/S Marketing Experience. Preferred. Travel: Up to 50% travel between San Diego and Orange County required. Other Requirements: Willingness to work weekends and holidays as required by business needs; ability to work in close contact with the general public in sales and marketing situations requiring strong communication and customer service skills; openness to adapt to different cultural contexts based on location; travel 20% to 50% of the time. Competencies & Skills
Leadership: Adaptability, Communication, Professional Demeanor, Problem Solving and Decision Making. Building and Contributing to Teams: Driving for Results, Planning and Organizing. Building Relationships: Coworker Relationships, Customer Relationships, Fostering Inclusion. Generating Organizational Talent and Capability: Organizational Capability, Talent Management. Learning and Applying Personal Expertise: Applied Learning, Business Acumen, Basic Competencies (Job-Specific Computer Skills, Reading, Writing). Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
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