Navy Federal Credit Union
Manager, Training & Communications
Navy Federal Credit Union, Pensacola, Florida, United States, 32573
Overview
To plan, direct, and manage the functions of a multi-location full spectrum training operation. To ensure that diverse and complex business initiatives are carried out by a skilled and capable workforce. Use industry recognized best practices to evaluate, analyze, and adjust training in order to maximize impact on business results. Ensure training is in full compliance with all applicable statutory requirements and Navy Federal policies, procedures, rules, regulations and values. To support business division's senior management in developing and executing strategic plans.
Responsibilities
Oversee branch strategy, establish priorities and set goals; evaluate and implement standards to ensure alignment with department/organizational objectives
Influence the development of Department objectives and long range goals
Collaborate with stakeholders to develop training strategies, tactics and learning solutions that support company wide and business unit objectives
Align branch strategic plan and initiatives with corporate strategy and strategic plans
Collaborate with counterparts internal and external to Navy Federal to incorporate and leverage best practices and training methodologies, technologies, adult learning principles, program content, design, delivery and modality Broad latitude
Manage communication functions per department guidelines Oversee/direct
Serve as consultant to management in analyzing training programs and establishing standards
Involved in driving continuous process improvement to increase member experience quality; reduce losses; minimize financial risk and maintain high operational efficiency Oversee/direct
Provide overall leadership to large strategic projects or programs Considerable impact
Serve as point of contact for responding to escalated inquiries from staff and management Most complex/Unusual
Manage multiple projects under tight deadlines across a broad variety of product categories and audiences Oversee/direct
Act as an advocate and spokesperson for training to upper management, across the organization and through professional networks
Develop critical relationships with key technical/non-technical stakeholders to gain concurrence, input, execution and change management decisions Broad scope
Determine and recommend the best internal and/or vendor-provided learning solutions Broad latitude
Interpret, execute and recommend modifications to organization policies Considerable latitude
Collaborate with upper leadership in determining overall structure of the Training Branch Considerable Latitude
Collaborate with other business units to analyze and improve procedures, processes and resolve problems Oversee/direct
Determine and establish Organizational Communication and Messaging strategies to meet business needs Oversee/direct
Perform supervisory/managerial responsibilities
Set direction to ensure goals and objectives align with corporate and division strategy
Select management and other key personnel; oversee talent development/succession planning
Collaborate with leadership/executive colleagues to develop/execute corporate initiatives and/or department strategy
Oversee the preparation and execution of department/division AFP
Manage merit pay in accordance with specified objectives and guidelines
Perform other duties as assigned
Qualifications
Ability to develop strategies to address highly complex and sensitive business issues
Significant experience in leading, guiding and mentoring others
Significant experience working with all levels of staff, management, stakeholders, vendors
Significant experience collaborating across organizational boundaries
Extensive experience in member/customer service operations to include understanding of effective member/customer service philosophy
Advanced knowledge of principles and processes for measuring and evaluating program and individual effectiveness and developing alternative corrective actions
Ability to compile, organize and present information clearly and concisely
Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals
Extensive experience working with cross-functional teams and leading projects
Advanced skill in building strategic and execution-focused plans and alliances with partner leadership
Advanced skill in results-oriented leadership in a challenging environment
Advanced skill resolving conflicting requests and meeting changing requirements
Expert skill exercising initiative and using good judgment to make sound decisions
Advanced skill presenting findings, conclusions, alternatives and information clearly and concisely
Advanced skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes
Advanced skill to successfully influence, lead and/or guide others towards goals
Expert organizational, planning and time management skills
Advanced skill interacting with staff, management, vendors and members diplomatically and tactfully
Expert skill recruiting, retaining, coaching and motivating employees to achieve production results
Expert verbal and written communication skills
Bachelor's Degree in Training and Development, adult education, Instructional Technology or a related field, or the equivalent combination of education, training, and experience
Desired Qualifications
Master's Degree in Training and Development, adult education, Instructional Technology or a related field, or the equivalent combination of education, training, and experience
Experience with 3rd party risk management and/or vendor management
Working knowledge of Navy Federal's functions, philosophy, operations and organizational objectives
Working knowledge of banking/financial industry trends, products and services
Effective knowledge of instructional theories, educational psychology, educational theory, tools and resources
Experience in budget forecasting and cost benefit analysis
Hours Monday - Friday, 8:00AM - 4:30PM
Locations 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602
About Us Navy Federal provides a meaningful career experience with an engaging culture, competitive pay, generous benefits and perks.
Equal Employment Opportunity All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
#J-18808-Ljbffr
Responsibilities
Oversee branch strategy, establish priorities and set goals; evaluate and implement standards to ensure alignment with department/organizational objectives
Influence the development of Department objectives and long range goals
Collaborate with stakeholders to develop training strategies, tactics and learning solutions that support company wide and business unit objectives
Align branch strategic plan and initiatives with corporate strategy and strategic plans
Collaborate with counterparts internal and external to Navy Federal to incorporate and leverage best practices and training methodologies, technologies, adult learning principles, program content, design, delivery and modality Broad latitude
Manage communication functions per department guidelines Oversee/direct
Serve as consultant to management in analyzing training programs and establishing standards
Involved in driving continuous process improvement to increase member experience quality; reduce losses; minimize financial risk and maintain high operational efficiency Oversee/direct
Provide overall leadership to large strategic projects or programs Considerable impact
Serve as point of contact for responding to escalated inquiries from staff and management Most complex/Unusual
Manage multiple projects under tight deadlines across a broad variety of product categories and audiences Oversee/direct
Act as an advocate and spokesperson for training to upper management, across the organization and through professional networks
Develop critical relationships with key technical/non-technical stakeholders to gain concurrence, input, execution and change management decisions Broad scope
Determine and recommend the best internal and/or vendor-provided learning solutions Broad latitude
Interpret, execute and recommend modifications to organization policies Considerable latitude
Collaborate with upper leadership in determining overall structure of the Training Branch Considerable Latitude
Collaborate with other business units to analyze and improve procedures, processes and resolve problems Oversee/direct
Determine and establish Organizational Communication and Messaging strategies to meet business needs Oversee/direct
Perform supervisory/managerial responsibilities
Set direction to ensure goals and objectives align with corporate and division strategy
Select management and other key personnel; oversee talent development/succession planning
Collaborate with leadership/executive colleagues to develop/execute corporate initiatives and/or department strategy
Oversee the preparation and execution of department/division AFP
Manage merit pay in accordance with specified objectives and guidelines
Perform other duties as assigned
Qualifications
Ability to develop strategies to address highly complex and sensitive business issues
Significant experience in leading, guiding and mentoring others
Significant experience working with all levels of staff, management, stakeholders, vendors
Significant experience collaborating across organizational boundaries
Extensive experience in member/customer service operations to include understanding of effective member/customer service philosophy
Advanced knowledge of principles and processes for measuring and evaluating program and individual effectiveness and developing alternative corrective actions
Ability to compile, organize and present information clearly and concisely
Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals
Extensive experience working with cross-functional teams and leading projects
Advanced skill in building strategic and execution-focused plans and alliances with partner leadership
Advanced skill in results-oriented leadership in a challenging environment
Advanced skill resolving conflicting requests and meeting changing requirements
Expert skill exercising initiative and using good judgment to make sound decisions
Advanced skill presenting findings, conclusions, alternatives and information clearly and concisely
Advanced skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes
Advanced skill to successfully influence, lead and/or guide others towards goals
Expert organizational, planning and time management skills
Advanced skill interacting with staff, management, vendors and members diplomatically and tactfully
Expert skill recruiting, retaining, coaching and motivating employees to achieve production results
Expert verbal and written communication skills
Bachelor's Degree in Training and Development, adult education, Instructional Technology or a related field, or the equivalent combination of education, training, and experience
Desired Qualifications
Master's Degree in Training and Development, adult education, Instructional Technology or a related field, or the equivalent combination of education, training, and experience
Experience with 3rd party risk management and/or vendor management
Working knowledge of Navy Federal's functions, philosophy, operations and organizational objectives
Working knowledge of banking/financial industry trends, products and services
Effective knowledge of instructional theories, educational psychology, educational theory, tools and resources
Experience in budget forecasting and cost benefit analysis
Hours Monday - Friday, 8:00AM - 4:30PM
Locations 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602
About Us Navy Federal provides a meaningful career experience with an engaging culture, competitive pay, generous benefits and perks.
Equal Employment Opportunity All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
#J-18808-Ljbffr