MCI
Position Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
Are you a persuasive communicator with a knack for crafting winning proposals and driving new business? We’re looking for a BPO RFP Writer to join our team and lead the development of compelling proposals that secure high-value clients across industries. This role is ideal for a goal-oriented, strategic thinker with deep experience in business development, sales strategy, and client relationship management, especially within the outsourced contact center and BPO space.
To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
Key Responsibilities Business Development: Identify and cultivate new opportunities through phone outreach, marketing campaigns, and industry networking.
Strategic Research: Conduct market and client research to uncover new sales channels and partnership opportunities.
Proposal Writing: Lead the RFP process drafting, customizing, and refining proposals using both new content and recycled responses.
Content Management: Maintain and update proposal templates, presentation decks, and client communication materials.
Executive Engagement: Present proposals and strategies to senior leadership and C-level executives with confidence and clarity.
CRM Oversight: Manage CRM systems and sales tracking tools to ensure accurate pipeline and performance reporting.
Brand Visibility: Oversee directory listings, sponsorships, and other visibility initiatives to support lead generation.
Candidate Qualifications Bachelor’s degree or equivalent experience in business, communications, or related field.
5+ years of leadership experience in sales, proposal writing, or business development.
Proven ability to translate strategic vision into actionable plans with measurable outcomes.
Strong background in complex deal structuring, financial modeling, and contract negotiation.
Experience in BPO and contact center operations (inbound, outbound, chat, email).
Exceptional writing, editing, and presentation skills.
Proficiency in Microsoft Office Suite and CRM platforms.
Ability to work independently, manage multiple priorities, and travel as needed.
Demonstrated thought leadership and ability to inspire cross-functional teams.
Conditions of Employment All MCI Locations: Must be authorized to work in the country where the job is based.
Subject to the program and location of the position: Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Compensation & Benefits WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Contests with cash bonuses and prizes.
Health Benefits: Medical, dental, and vision coverage options; MEC plans available in some locations.
Retirement Savings: Retirement programs where available.
Disability and Life Insurance: Short-term disability and life insurance options.
Career Growth: Emphasis on internal promotions and advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Casual Dress Code and Team Environment: A comfortable, collaborative work culture.
Diversity, Equity & Inclusion MCI embraces differences and maintains a work environment free from discrimination. All employment actions are based on merit and qualifications. MCI will consider qualified applicants with criminal histories in accordance with local and federal requirements.
Disclaimer: The above job description provides a general overview and is not all-inclusive. The employer reserves the right to revise the job description at any time. This job description is not an employment contract, and either party may terminate employment at any time for any reason.
#J-18808-Ljbffr