Lead UX Researcher Job at Total System Services in Dallas

Employer Industry: Payment Solutions

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Competitive salary and benefits package
• Collaborate with cross-functional teams to influence product design and strategy
• Engage in meaningful work that shapes user experiences across diverse platforms
• Supportive and dynamic work environment with a focus on innovation

What to Expect (Job Responsibilities):

• Promote the value of UX Research through various tools and processes
• Establish relationships with key stakeholders to gather research participants and share insights
• Collect and analyze user needs and behaviors via qualitative research methods
• Create personas, user journeys, and flows to communicate user understanding to product teams
• Mentor less experienced researchers to support project approaches and skill growth

What is Required (Qualifications):

• Bachelor's degree in anthropology, Human Computer Interaction (HCI), Human Factors, Sociology, Psychology, or a related field, or equivalent practical experience
• Minimum 6 years of relevant work experience within user experience, product design research, or related fields
• Experience with research design utilizing various methods, including usability studies and surveys
• Proficiency with remote research tools such as User Interviews and UserTesting
• Excellent time management skills with the ability to handle multiple projects simultaneously

How to Stand Out (Preferred Qualifications):

• Master’s degree or higher in a related field
• 6-8 years of relevant work experience in user experience or Human Computer Interaction
• Familiarity with analytics tools like Google Analytics or Pendo

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