Total System Services Inc is hiring: Lead UX Researcher in Dallas

Employer Industry: Payment Solutions Why consider this job opportunity: Opportunity for career advancement and growth within the organization Competitive salary and benefits package Collaborate with cross-functional teams to influence product design and strategy Engage in meaningful work that shapes user experiences across diverse platforms Supportive and dynamic work environment with a focus on innovation What to Expect (Job Responsibilities): Promote the value of UX Research through various tools and processes Establish relationships with key stakeholders to gather research participants and share insights Collect and analyze user needs and behaviors via qualitative research methods Create personas, user journeys, and flows to communicate user understanding to product teams Mentor less experienced researchers to support project approaches and skill growth What is Required (Qualifications): Bachelor's degree in anthropology, Human Computer Interaction (HCI), Human Factors, Sociology, Psychology, or a related field, or equivalent practical experience Minimum 6 years of relevant work experience within user experience, product design research, or related fields Experience with research design utilizing various methods, including usability studies and surveys Proficiency with remote research tools such as User Interviews and UserTesting Excellent time management skills with the ability to handle multiple projects simultaneously How to Stand Out (Preferred Qualifications): Masters degree or higher in a related field 6-8 years of relevant work experience in user experience or Human Computer Interaction Familiarity with analytics tools like Google Analytics or Pendo We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #J-18808-Ljbffr