AAA - CSAA Insurance Group
Senior Manager, Innovation Design & Research - Remote
AAA - CSAA Insurance Group, Oregon, Wisconsin, United States, 53575
Employer Industry: Insurance
Overview Why consider this job opportunity:
Opportunity for career advancement and growth within the organization
Flexible remote work options available across multiple states
Supportive and collaborative work environment fostering creativity and inclusion
Competitive total compensation package, including performance bonuses and a 401(k) with company match
Chance to shape the future of user experience in the insurance industry
Involvement in innovative projects that redefine customer engagement
Responsibilities
Shape the innovation design and research approach, anticipating future technologies and user expectations
Lead design and research workstreams to ensure human-centered experiences for members, agents, and employees
Conduct ethnographic research, usability testing, and trend analysis to identify unmet needs and opportunities
Facilitate workshops and sessions to translate design insights into clear narratives for decision-making
Manage and mentor direct reports, fostering a culture of creativity and continuous learning
Qualifications
Bachelor’s degree required
10+ years of experience in design consulting or UX design
Significant experience in UX, interaction, or product design with a strong portfolio
Proven ability to think at a systems level and translate research into customer-centric solutions
Exceptional communication and presentation skills for diverse audiences
Preferred Qualifications
Master of Science (M.S.) or Master of Arts (M.A.) in Human-Computer Interaction, Interaction Design, or User Experience Design
Strong background in property and casualty insurance, financial services, or related industries
Familiarity with human-centered design, AI/automation, and digital transformation approaches
Experience in service design and process design expertise
#Insurance #UserExperience #RemoteWork #CareerGrowth #Innovation #DesignLeadership
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Overview Why consider this job opportunity:
Opportunity for career advancement and growth within the organization
Flexible remote work options available across multiple states
Supportive and collaborative work environment fostering creativity and inclusion
Competitive total compensation package, including performance bonuses and a 401(k) with company match
Chance to shape the future of user experience in the insurance industry
Involvement in innovative projects that redefine customer engagement
Responsibilities
Shape the innovation design and research approach, anticipating future technologies and user expectations
Lead design and research workstreams to ensure human-centered experiences for members, agents, and employees
Conduct ethnographic research, usability testing, and trend analysis to identify unmet needs and opportunities
Facilitate workshops and sessions to translate design insights into clear narratives for decision-making
Manage and mentor direct reports, fostering a culture of creativity and continuous learning
Qualifications
Bachelor’s degree required
10+ years of experience in design consulting or UX design
Significant experience in UX, interaction, or product design with a strong portfolio
Proven ability to think at a systems level and translate research into customer-centric solutions
Exceptional communication and presentation skills for diverse audiences
Preferred Qualifications
Master of Science (M.S.) or Master of Arts (M.A.) in Human-Computer Interaction, Interaction Design, or User Experience Design
Strong background in property and casualty insurance, financial services, or related industries
Familiarity with human-centered design, AI/automation, and digital transformation approaches
Experience in service design and process design expertise
#Insurance #UserExperience #RemoteWork #CareerGrowth #Innovation #DesignLeadership
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr