Community Manager Job at Fairstead in Chesapeake

Fairstead is a purpose-driven real estate firm dedicated to building sustainable communities across the country. Headquartered in New York, with offices in Colorado, Florida, and Washington DC, Fairstead owns a portfolio of more than 25,000 apartments across 28 states that includes 25,000 units under management. Fairstead’s commitment to communities is realized through a comprehensive platform that leverages in-house expertise in acquisitions, development, design and construction, asset management, and property management.

Fairstead’s primary mission is to provide high‑quality housing to all regardless of income, and to make our stakeholders feel “Right at Home.” We accomplish this through an empathetic and innovative approach and by utilizing our interdisciplinary platform as an investor, developer, owner, and operator.

Responsibilities

• Ensure adherence to laws relating to leasing, including but not limited to Departments of Housing and Urban Development (HUD), Fair Housing, Americans with Disabilities Act (ADA), and Fair Credit Reporting Act.
• Remain compliant and knowledgeable in all aspects of the HUD 4350.3 Handbook.
• Develop responses to regulatory agencies in coordination with the Compliance Department.
• Implement intervention strategies with Regional Managers and Compliance Department for tenants who are non‑compliant with lease/compliance requirements.
• Prepare all site REAC reviews, EHS violations cleared, Management and Occupancy Reviews (MOR), Investor Site Reviews, Low‑Income Housing Tax Credit (LIHTC) Reviews, and perform annual and interim recertification reviews.
• Assist tenants with requests, questions, problems, and complaints.
• Monitor tenant and complex‑wide arrears and litigation cases.
• Document lease violations and coordinate evictions.
• Direct collection of monthly rents and late fees, process applications, and pursue delinquencies through legal action and eviction. Monitor bad‑debt write‑offs.
• Alert staff of move‑ins, move‑outs, and any emergencies.
• Supervise, direct, and monitor preventive and emergency maintenance/repairs to ensure compliance with all regulations.
• Coordinate vendor bids and contractor quotes.
• Conduct and document unit inspections.
• Conduct bi‑annual walk‑throughs with the Building Superintendent.
• Create reports for review to ensure all buildings under the PM’s responsibility are properly maintained and building needs are appropriately noted, planned for, and addressed.
• Provide and obtain updates on various ongoing construction projects/unit renovations.
• Work with the construction team to avoid violations, inspections, and necessary access.
• Attend monthly financial catch‑up meetings and monitor budgets.

Qualifications

• Three (3) years of management experience including supervising a team (property management, hospitality, retail, or restaurant management).
• COS (Certified Occupancy Specialist) or CPO (Certified Professional of Occupancy) certification.
• Bachelor’s degree preferred.
• EIV experience.
• Yardi experience preferred.
• TCS certification for tax credit properties.
• Experience in Affordable Housing.
• Proficient in Microsoft Office Suite.
• Ability to multi‑task and meet tight deadlines.

Benefits

• Generous employer contribution for Medical and Dental through United Healthcare.
• Employer‑Paid Vision Plans.
• Company‑Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%.
• 12 paid Holidays.
• 15 days of PTO.
• 7 Sick days.
• Employer‑Paid Life Insurance.
• Flexible Spending Account.
• Nationwide Pet Insurance.
• Disability Insurance.
• Laser Correction Discount.
• Employee Discounts on appliances, apparel, and more.

Diversity in backgrounds and experiences is key to Fairstead’s success. We are an equal‑opportunity employer and are committed to ensuring a diverse and inclusive workforce that reflects the communities we serve.