Meds
Meds.com is a rapidly growing consumer technology firm operating a suite of healthcare businesses, including our flagship brand BlueChew. Our mission is to better patients' lives through innovative healthcare solutions. With a team of 300 professionals across various specialties, we've built scalable pharmacy, telemedicine, and e-commerce platforms using cutting‑edge technology. As we continue our accelerated growth trajectory, we're launching new products to expand our patient base and accelerate growth. Join us in tackling exciting challenges at the intersection of healthcare and technology.
We’re looking for a
Retention Marketing Manager
to own the full lifecycle marketing strategy, driving engagement, loyalty, and long‑term customer value. You’ll play a key role in building relationships with customers, reducing churn, and improving lifetime value. Join our team in our Austin, TX office — we’re looking for someone who truly values and enjoys working in the office, not just tolerates it.
What You’ll Do
Own and execute end‑to‑end customer retention strategies across onboarding, engagement, and reactivation
Develop and launch lifecycle campaigns across email, SMS, push, and in‑app channels
Partner with Product and CX to reduce friction points and improve customer satisfaction (NPS, CSAT)
Segment audiences based on engagement, behavior, and churn risk to deliver personalized experiences
Build, test, and optimize win‑back, loyalty, and referral programs
Monitor and report on retention KPIs such as churn rate, repeat purchase rate, and LTV
Leverage insights from analytics and testing to continuously improve lifecycle performance
Qualifications
4–6+ years of experience in retention, lifecycle, or CRM marketing, ideally in a DTC or subscription‑based business
Hands‑on experience with marketing automation platforms (e.g., Klaviyo, Braze, Iterable)
Strong understanding of customer segmentation, engagement strategy, and retention levers
Proven ability to build and execute multi‑channel lifecycle campaigns
Analytical mindset with the ability to interpret performance data and optimize accordingly
Strong collaboration skills with Product, CX, and Creative teams
Perks
100% company‑paid Medical, Dental, Vision
premium coverage, plus Short‑Term Disability and Life Insurance.
401K with company match
Paid time off and company‑paid holidays
Enjoy free daily lunch
We are looking for top talent that wants to make a measurable impact in an exciting, fast‑paced environment.
#J-18808-Ljbffr
We’re looking for a
Retention Marketing Manager
to own the full lifecycle marketing strategy, driving engagement, loyalty, and long‑term customer value. You’ll play a key role in building relationships with customers, reducing churn, and improving lifetime value. Join our team in our Austin, TX office — we’re looking for someone who truly values and enjoys working in the office, not just tolerates it.
What You’ll Do
Own and execute end‑to‑end customer retention strategies across onboarding, engagement, and reactivation
Develop and launch lifecycle campaigns across email, SMS, push, and in‑app channels
Partner with Product and CX to reduce friction points and improve customer satisfaction (NPS, CSAT)
Segment audiences based on engagement, behavior, and churn risk to deliver personalized experiences
Build, test, and optimize win‑back, loyalty, and referral programs
Monitor and report on retention KPIs such as churn rate, repeat purchase rate, and LTV
Leverage insights from analytics and testing to continuously improve lifecycle performance
Qualifications
4–6+ years of experience in retention, lifecycle, or CRM marketing, ideally in a DTC or subscription‑based business
Hands‑on experience with marketing automation platforms (e.g., Klaviyo, Braze, Iterable)
Strong understanding of customer segmentation, engagement strategy, and retention levers
Proven ability to build and execute multi‑channel lifecycle campaigns
Analytical mindset with the ability to interpret performance data and optimize accordingly
Strong collaboration skills with Product, CX, and Creative teams
Perks
100% company‑paid Medical, Dental, Vision
premium coverage, plus Short‑Term Disability and Life Insurance.
401K with company match
Paid time off and company‑paid holidays
Enjoy free daily lunch
We are looking for top talent that wants to make a measurable impact in an exciting, fast‑paced environment.
#J-18808-Ljbffr