LexisNexis is hiring: UX Researcher II in Raleigh

Join to apply for the UX Researcher II role at LexisNexis.

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision‑making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

About the Role

As a UX Researcher II, you will manage people who help teams to understand user behaviors, needs, and motivations. You will act as a high‑level research expert for the team and represent UX research to peers, managers, and executives across the company and to external audiences.

About the Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX (www.relx.com), a global provider of information‑based analytics and decision tools for professional and business customers. Our company has been a long‑time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi‑model approach that prioritizes using the best model from today’s top model creators for each individual legal use case. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles.

Responsibilities

• Plan studies and conduct research studies.
• Collaborate with stakeholders to understand research questions.
• Understand user needs through a variety of research methodologies.
• Synthesize qualitative and quantitative data into findings and insights.
• Clearly communicate recommendations to improve the user experience and usefulness of products.
• Work with designers to iterate and test solutions.
• Keep up to date on what is happening in the market and with competitors.
• Recruit participants for studies.

Requirements

• Experience with user research methods such as usability testing, interviews and surveys.
• Ability to lead small to medium projects independently.
• Experience with a survey tool such as surveymonkey.com or Qualtrics.
• Ability to prioritize research findings based on the research questions and strategic importance.
• Degree in human factors, psychology, anthropology, human geography or other relevant subject area.
• Experience researching AI products and using AI to assist with research.
• Understanding of the Jobs to Be Done framework.

Benefits

• Health Benefits: Comprehensive, multi‑carrier program for medical, dental and vision benefits.
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan.
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time‑off Programs.
• Short‑ and Long‑Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity.
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits.
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts.
• Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice.

Work‑Life Balance

• Working flexible hours—flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

We promote a healthy work/life balance across the organization and offer many wellbeing initiatives, shared parental leave, study assistance and sabbaticals to support your immediate responsibilities and long‑term goals.

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