Paul Thigpen Ford Lincoln
Service Writer / Service Advisor
We’re looking for an experienced, customer-focused
Service Writer
to join our growing team. The ideal candidate is a skilled communicator with a passion for delivering exceptional customer service and a strong understanding of automotive repair processes. If you thrive in a fast-paced environment and enjoy helping customers care for their vehicles, we want to hear from you!
What You’ll Do
Greet customers and assess their vehicle service and repair needs
Communicate clearly and professionally about repair recommendations, costs, and timelines
Build and maintain lasting relationships with customers to drive satisfaction and retention
Coordinate repair orders between customers, technicians, and the parts department
Monitor repair progress and provide frequent updates to customers
Ensure proper documentation and adherence to dealership and manufacturer standards
Maintain the company’s reputation for integrity, professionalism, and quality service
Support dealership profitability by maximizing sales opportunities and executing promotions
Oversee technician efficiency, job completion times, and quality control standards
Participate in the continuous improvement of service department procedures and operations
What We’re Looking For
Proven
automotive service advisor or writer experience
required
Excellent customer service, communication, and organizational skills
Ability to multitask and perform effectively in a fast-paced environment
High school diploma or equivalent required; additional training in service advising, customer satisfaction, or quality control preferred
Proficient in computer systems and service management software
Detail-oriented with strong time-management skills
Valid driver’s license with a clean driving record
Why You’ll Love Working with Us
Competitive Pay Plan
– Salary plus bonus and commission opportunities
Career Growth
– Ongoing training and advancement from within
Positive, Professional Environment
– Supportive team focused on customer satisfaction
Company-Provided Training
– Continuous education and skill development
Fast-Paced, Rewarding Workplace
– Every day brings new challenges and opportunities
Comprehensive Benefits
– Health, Dental, and Vision insurance
Work Location:
One dealership location
Our Commitment to Diversity
We are an
equal opportunity employer
and prohibit discrimination or harassment of any kind. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
We’re looking for an experienced, customer-focused
Service Writer
to join our growing team. The ideal candidate is a skilled communicator with a passion for delivering exceptional customer service and a strong understanding of automotive repair processes. If you thrive in a fast-paced environment and enjoy helping customers care for their vehicles, we want to hear from you!
What You’ll Do
Greet customers and assess their vehicle service and repair needs
Communicate clearly and professionally about repair recommendations, costs, and timelines
Build and maintain lasting relationships with customers to drive satisfaction and retention
Coordinate repair orders between customers, technicians, and the parts department
Monitor repair progress and provide frequent updates to customers
Ensure proper documentation and adherence to dealership and manufacturer standards
Maintain the company’s reputation for integrity, professionalism, and quality service
Support dealership profitability by maximizing sales opportunities and executing promotions
Oversee technician efficiency, job completion times, and quality control standards
Participate in the continuous improvement of service department procedures and operations
What We’re Looking For
Proven
automotive service advisor or writer experience
required
Excellent customer service, communication, and organizational skills
Ability to multitask and perform effectively in a fast-paced environment
High school diploma or equivalent required; additional training in service advising, customer satisfaction, or quality control preferred
Proficient in computer systems and service management software
Detail-oriented with strong time-management skills
Valid driver’s license with a clean driving record
Why You’ll Love Working with Us
Competitive Pay Plan
– Salary plus bonus and commission opportunities
Career Growth
– Ongoing training and advancement from within
Positive, Professional Environment
– Supportive team focused on customer satisfaction
Company-Provided Training
– Continuous education and skill development
Fast-Paced, Rewarding Workplace
– Every day brings new challenges and opportunities
Comprehensive Benefits
– Health, Dental, and Vision insurance
Work Location:
One dealership location
Our Commitment to Diversity
We are an
equal opportunity employer
and prohibit discrimination or harassment of any kind. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.